Senior Vice President – RTP INT Technology and Operations Services

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Senior Vice President - RTP INT Technology and Operations Services Overview Real Time Payments RTP INT (VIL) will be an operating programme under the P&E model and also an operating entity for six current international real-time ‘live service’ markets as part of the overall Mastercard Real Time Payments (RTP) portfolio. The services, whilst stated as RTP, also cover other products including Real Time payments, Bulk and Batch (BPS), Data Feed Manager (DFM), Proxy Database Services (PDS), and various User Interface solutions (UI). The market countries are a mix of software supplied (four) sales and managed services. Main Purpose of Role: The RTP INT Technology and Operations role is a senior management role, with a reporting line to the RTP INT Entity Exec - Real Time Payments. The role will be responsible for developing the Operations & Technology strategy and delivery models to meet the margin growth and service excellence and live operational management needs of RTP International customers. This role will have the responsibility for the day-to-day management of the VIL RTP International services, as part of the RTP INT entity and programme. It will also act as cover and designated alternate Technology lead for the RTP INT Entity Exec - Real Time Payments role. The role will be a designated co-founder within the P&E model for the RTP INT VIL programme. Overall Responsibilities: A clear and robust Technology strategy across the RTP live markets. Partnering across multiple internal functions to coordinate activities linked to RTP live services and stability. Enhancing internal technology services provided from key stakeholders and influencers. Demonstrating thought leadership and evolving technology, services, resilience, and margin growth. Negotiate outcomes that impact performance for the Technology function. Represent Mastercard externally on sensitive issues falling within their expertise. Act as a leading authority with deep expertise. Serve as a trusted advisor to the Exec on strategic decisions. Redirect the organization as necessary. Main Responsibilities: End-to-end responsibility for RTP technology and services within scope of the current live markets. Oversee daily technology and business operations of the company and evaluate performance by analyzing and interpreting data and metrics. Lead, manage, and develop the RTP product teams. Ensure a robust and forward-looking IT strategy is in place. Support the Product and CAM lead in complex negotiations and execution of customer contracts. Ensure best practices in technology, product, and engineering management approaches. Undertake budgeting and reporting for all products/services and countries. Develop capability, functionality, and capacity for growth in service offerings. Build, deploy, and maintain all RTP INT solutions. Maintain a cost-effective balance of resources. Ensure effective Customer Service Support and Operational Relationships. Assure service availability and SLAs for all RTP INT services. Build capabilities within the team in operational business and technology risk capability. Ensure robust controls to mitigate operational risk. Drive continuous improvements in customer service. Responsible for Systems Platform Architecture and vendor engagement. Sponsor key business technology and operational initiatives. Measure effectiveness and efficiency of operational processes. Provide mentoring and coaching to employees. Knowledge and Expertise (Technical / Role Specific) Essential: Experience in payments and managed service environments. Relevant experience in a complex stakeholder environment. Ability to articulate clearly to a broad range of stakeholders. Strong influencing skills. Experience working with regulators. Experience presenting at board level. Effective communication skills. Excellent analysis and deductive skills. Extensive customer-facing experience. Ability to build successful relationships. Experience supervising and developing teams. Experience supporting senior leadership with strategic decisions. Good communication and interpersonal skills. Solid people management skills. Strong self-awareness and adaptability. Qualifications Desirable: Educated to degree level or equivalent experience. Postgraduate qualification (MBA or equivalent). Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. It is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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