Senior Visitor Experience Officer – Grantham

Senior Visitor Experience Officer - Grantham

Summary

***INTERNAL APPLICANTS ONLY PLEASE***

We’re looking for you to bring our places to life in ways that engage a whole range of different audiences. You’ll collaborate with colleagues and work with volunteers to ensure that every aspect of the visitor experience is crafted by our story and delivers an outstanding experience to everyone, every time. 

You'll be required to work occasional weekends as well as some evenings during seasonal programming such as the Winter light trail.

Working pattern is Wednesday, Thursday and Friday unless required to be Duty manager which could be any weekday as required including Saturdays. There is some flexibility in days which can be discussed at interview stage. 

What it's like to work here

You'll join a friendly team whose focus is on ensuring we deliver an outstanding everyday visit for all our visitors. We focus on building strong foundations for our offer and developing them each year to help deliver great experiences for our visitors. We’re ambitious too, with ongoing work to explore new ways of engaging our audiences with this special place. 

This quintessential English country house is a busy and vibrant place to be. Last year Belton House welcomed 450,000 visitors through its doors and numbers are growing fast.

As one of the busiest properties within the National Trust Belton is open 364 days per year and your role will include duty management responsibilities. 

Click here for more information about this location

What you'll be doing

You’ll work with the Visitor Operations and Experiences Manager to ensure every aspect of the visitor experience is a high-quality experience and shaped by our story. This will involve working collaboratively across property to deliver improvements across different departments, supporting the delivery of a smooth visitor operation.

You’ll be responsible for delivering elements of our core visitor programme and designing and implementing other high-quality seasonal programmes - seeking to find new ways to inspire others, engage visitors with our work and tell our stories. You'll need to have a flexible approach and be willing to ‘muck-in’ from time to time and generally support the smooth running of the site.

Responsibilities of the Duty manager is to manage the whole property site from opening to close. Duties include ensuring all departments have adequate cover for visitor numbers, ensuring presentation standards and visitor facilities are maintained as well as reacting to any issues raised by property team members

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

This job is all about providing a service. We'd love to hear from you if you have:

• experience of delivering inspirational engagement activities

• people skills, enabling good working relationships with those in your team and across the property

• understanding of how to interpret significant collections to varied audiences.

• excellent organisational skills, and the ability to time manage projects successfully

• strong interpersonal skills, able to deal with visitors in a variety of situations

• flexible customer focused approach with experience in delivering high standards of customer service

• experience of working with and supervising volunteers

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.