Service Administrator - Chessington
FAFS Fire & Security specialise in designing, installing, commissioning and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London. We are currently looking to appoint a new Service Administrator to be based out of our Head Office in Chessington, Surrey.
Basic Salary - upto £23,000 per annum
Pension, Life Assurance & much more.
Responsibilities:
Serve as the main point of contact for customers regarding service inquiries, scheduling, and general support. Respond to emails, phone calls, and service requests in a professional and timely manner.
Schedule and coordinate service appointments, ensuring that technicians' calendars are efficiently managed and that all necessary resources are available for each job.
Maintain accurate service records, including work orders, service reports, customer details, and equipment information. Ensure all records are up-to-date and compliant with company policies and regulations.
Assist with invoicing customers for services rendered, ensuring accuracy of billing information and service charges.
Track and report on service team performance, including service completion times, customer satisfaction, and other key metrics. Assist in identifying areas for improvement.
Provide general administrative support to the service team, including preparing reports, assisting with customer complaints or issues, and other tasks as required.
Ensure that all service operations comply with relevant health, safety, and quality standards. Assist with audits or inspections when necessary.
Work closely with the service administrators, service engineers and service manager to ensure smooth daily operations. Provide administrative support to the team as required.
Requirements:
FAFS Fire & Security recognise that our exemplary service can only be maintained by compliance to and the surpassing of British and European Standards which can only be effected through the continuous professional development of all team members. Therefore, we are looking for candidates who also offer:
Strong organizational and multitasking abilities.
Excellent written and verbal communication skills.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and service management software.
Ability to work independently and as part of a team.
High attention to detail and strong problem-solving skills.
Ability to prioritize tasks in a fast-paced environment.
A positive, customer-focused attitude with a commitment to delivering exceptional service.
Benefits:
Basic Salary - upto £23,000 per annum.
Royal London Pension.
Life Assurance 4x Salary.
25 Days Paid Holidays plus Bank Holidays.
Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals.
Mental Health & Well-being Scheme.
Employee Recognition Scheme.
Development and progression opportunities.
Equal Opportunities:
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
Right to Work:
Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting
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Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting
#J-18808-Ljbffr
