Service Advisor - Mercedes Benz of Coventry£28,820.61 - £32,146 + OTE45 Hours
Good, honest, rewarding work - it’s how we’re built!
In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing
maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim. What we can offer you 33 days’ annual leave , including bank holidays, rising with length of service. Retail discounts
that save you money every day Gym discounts, cash healthcare plans , and a
cycle-to-work scheme Car discounts
for new and used purchases and servicing Flexible pension scheme
to support your financial future Family-friendly policies
that help you spend more time with the people that matter A
wellbeing programme
to support you and your family Ongoing recognition
from your peers and leadership team A
community volunteering day What you’ll do day to day Warmly welcome and engage customers in a friendly and professional manner throughout the day Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue Schedule vehicles for appointments in the workshop efficiently and accurately Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions Maintain precise and up-to-date customer records within our systems for effective service management Helpful skills and qualifications Don’t worry about ticking off every single skill here
- if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication skills, with the ability to engage effectively with customers and colleagues Demonstrated experience in delivering exceptional customer service Skilled at identifying customer needs and opportunities for upselling Excellent time management skills and the ability to work under pressure Previous experience in a target driven role, demonstrating the ability to meet goals Must hold a full UK driving licence We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us
- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim. What we can offer you 33 days’ annual leave , including bank holidays, rising with length of service. Retail discounts
that save you money every day Gym discounts, cash healthcare plans , and a
cycle-to-work scheme Car discounts
for new and used purchases and servicing Flexible pension scheme
to support your financial future Family-friendly policies
that help you spend more time with the people that matter A
wellbeing programme
to support you and your family Ongoing recognition
from your peers and leadership team A
community volunteering day What you’ll do day to day Warmly welcome and engage customers in a friendly and professional manner throughout the day Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue Schedule vehicles for appointments in the workshop efficiently and accurately Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions Maintain precise and up-to-date customer records within our systems for effective service management Helpful skills and qualifications Don’t worry about ticking off every single skill here
- if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication skills, with the ability to engage effectively with customers and colleagues Demonstrated experience in delivering exceptional customer service Skilled at identifying customer needs and opportunities for upselling Excellent time management skills and the ability to work under pressure Previous experience in a target driven role, demonstrating the ability to meet goals Must hold a full UK driving licence We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us
- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
