Service Advisor - South East London
Franchised Motor Dealership Salary:
Basic - £31,500 OTE - £45,000 - £50,000 Hours:
Monday - Friday, 8.00am - 6.00pm (45 hours per week), Saturdays - 8.00am - 12.30pm (1 in 3, paid as additional hours) As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations. About You:
Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably. Enjoy working in a fast-paced environment recognizing individual responsibility to contribute to the performance and success of the team. Excellent administration and organisational skills, and good diary management and following up within agreed time frames. Proven experience in a Service Advisor role, in the automotive industry. Must be eligible to work in the UK and have a valid UK Driving Licence for a minimum of 1 year. Benefits:
Long service awards - enhanced holiday entitlement. Discount schemes with popular retailers - helping you save more. Employee Car Ownership Schemes - for yourself and family. Employee Assistance programme - your wellbeing is important to us. Access to private healthcare - we put health prosperity at the forefront. Pension scheme and life assurance - confidence in your future. If this sounds like you, we would love to hear from you. Please apply with an up-to-date CV and we will be in touch to discuss your application further.
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Franchised Motor Dealership Salary:
Basic - £31,500 OTE - £45,000 - £50,000 Hours:
Monday - Friday, 8.00am - 6.00pm (45 hours per week), Saturdays - 8.00am - 12.30pm (1 in 3, paid as additional hours) As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations. About You:
Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably. Enjoy working in a fast-paced environment recognizing individual responsibility to contribute to the performance and success of the team. Excellent administration and organisational skills, and good diary management and following up within agreed time frames. Proven experience in a Service Advisor role, in the automotive industry. Must be eligible to work in the UK and have a valid UK Driving Licence for a minimum of 1 year. Benefits:
Long service awards - enhanced holiday entitlement. Discount schemes with popular retailers - helping you save more. Employee Car Ownership Schemes - for yourself and family. Employee Assistance programme - your wellbeing is important to us. Access to private healthcare - we put health prosperity at the forefront. Pension scheme and life assurance - confidence in your future. If this sounds like you, we would love to hear from you. Please apply with an up-to-date CV and we will be in touch to discuss your application further.
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