Location:
Hereford Workshop and Customer Site Terms:
Full time Hours of work:
7.45am - 4.45 pm Monday - Thursday, 7.45am - 1.45pm Friday (30 mins unpaid lunch break) Early starts and late finishes and stayovers (hotel and meals all paid for). Overtime as and when required. ABOUT US Autopack are an independent machinery company providing UK based sales and service for a range of semi and fully automatic packaging machines supplying to the food, beverage, pet, chemical, personal care, home care and automotive industries. ABOUT THE ROLE Engineers are an integral part of Autopack's business. As an Engineer for Autopack Ltd, your role will involve a varied workload of multiple types of packaging machinery. You will be driving to sites anywhere in the UK in a company vehicle up to a maximum size of a 3500kg van. Appropriate clothing and tools are supplied. You will develop a relationship with the customer to provide a professional experience on behalf of Autopack Ltd. A laptop and phone will be provided, integrated into Autopack Ltd Teams system. We are a company that thrives on hard work and individual effort, with a rewarding progressive future. Travel abroad is often part of our validation of machines and for training, for which a full UK passport and/or full residency will be necessary. This job role includes some overnight stays. You will report to the Engineering Manager. QUALIFICATIONS BTEC Mechanical/Electrical Engineering HNC/HND in Mechanical/Electrical Engineering RESPONSIBILITIES Taking the lead on installs (single machine or full production lines) Attending FAT and SAT with customers (at Supplier's Factory or Hereford site) and reporting through FAT validation sheet to HQ Commissioning machines Problem solving to achieve required outcomes for the customer (on-site, HQ, customer site, via Facetime/Video Call, or over a telephone call) Ongoing customer service (after commissioning) via phone/teams or in person with management knowledge Mentoring Autopack Engineers (training, advice, supporting, guiding, problem solving) Full reporting after customer visits (breakdown, installation) Liaising with Supplier's Engineer (in person or over phone/teams) Supporting the Company's ISO 9001 Quality System Delivering training to customer's Engineers & Operatives after installation Servicing and providing ongoing support for installed machinery/lines Liaising and ordering from engineering suppliers Exhibition duties as necessary Any other duties that management deem necessary
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Hereford Workshop and Customer Site Terms:
Full time Hours of work:
7.45am - 4.45 pm Monday - Thursday, 7.45am - 1.45pm Friday (30 mins unpaid lunch break) Early starts and late finishes and stayovers (hotel and meals all paid for). Overtime as and when required. ABOUT US Autopack are an independent machinery company providing UK based sales and service for a range of semi and fully automatic packaging machines supplying to the food, beverage, pet, chemical, personal care, home care and automotive industries. ABOUT THE ROLE Engineers are an integral part of Autopack's business. As an Engineer for Autopack Ltd, your role will involve a varied workload of multiple types of packaging machinery. You will be driving to sites anywhere in the UK in a company vehicle up to a maximum size of a 3500kg van. Appropriate clothing and tools are supplied. You will develop a relationship with the customer to provide a professional experience on behalf of Autopack Ltd. A laptop and phone will be provided, integrated into Autopack Ltd Teams system. We are a company that thrives on hard work and individual effort, with a rewarding progressive future. Travel abroad is often part of our validation of machines and for training, for which a full UK passport and/or full residency will be necessary. This job role includes some overnight stays. You will report to the Engineering Manager. QUALIFICATIONS BTEC Mechanical/Electrical Engineering HNC/HND in Mechanical/Electrical Engineering RESPONSIBILITIES Taking the lead on installs (single machine or full production lines) Attending FAT and SAT with customers (at Supplier's Factory or Hereford site) and reporting through FAT validation sheet to HQ Commissioning machines Problem solving to achieve required outcomes for the customer (on-site, HQ, customer site, via Facetime/Video Call, or over a telephone call) Ongoing customer service (after commissioning) via phone/teams or in person with management knowledge Mentoring Autopack Engineers (training, advice, supporting, guiding, problem solving) Full reporting after customer visits (breakdown, installation) Liaising with Supplier's Engineer (in person or over phone/teams) Supporting the Company's ISO 9001 Quality System Delivering training to customer's Engineers & Operatives after installation Servicing and providing ongoing support for installed machinery/lines Liaising and ordering from engineering suppliers Exhibition duties as necessary Any other duties that management deem necessary
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