Service Centre Administrator

Job Title : Service Centre Administrator Reporting to : Garry Miller, Service & Logistics Manager Business Function : Service and Logistics, UK and Ireland Company Overview CONMED is a global leader in medical technology, dedicated to developing and delivering surgical and patient monitoring products that empower physicians to provide superior care, achieving better clinical outcomes for their patients. Our products, recognized as technological frontrunners in their respective fields, are trusted by healthcare professionals worldwide. We serve key specialties including Orthopaedics, Laparoscopic, Robotic & Open Surgery, Gastroenterology & Pulmonology, and Cardiology & Critical Care, where the CONMED name is synonymous with quality and innovation. With a diverse portfolio designed to meet the specific needs of each specialty, we offer our customers both choice and convenience, enhancing care at every touchpoint. Job Summary As the Service Centre Administrator, you will play a pivotal role in managing and coordinating service requests for device repairs and service contracts within CONMED’s Swindon Service Centre. Your primary goal will be to deliver exceptional customer satisfaction while aligning with the company’s vision, values, and compliance standards. You will act as the key liaison between customers, the Service Centre, and the CONMED Field Team, ensuring efficient operations and seamless communication. This role would be onsite at our Swindon Head Office, Monday to Friday covering 25 hours per week. Key Responsibilities Initiate, track, and close service requests using ORACLE, CONMED’s Service Management System. Issue accurate and timely repair quotations to customers. Input billing information into ORACLE and ensure service requests are properly closed upon completion. Create new and renewal quotations for service contracts. Generate and issue invoices for service contracts to customers. Produce detailed usage reports for contract customers, outlining equipment service dates and coverage. Use the shipping portal to arrange and track repair collections efficiently. Ensure all repair and shipping activities are carried out in accordance with company procedures. Actively and promptly communicate service-related updates to customers and internal stakeholders. Learn and master IT systems and tools relevant to service and repair processes. Keep the CONMED Field Team informed of customer requests and service status. Develop in-depth product and process knowledge to effectively assist customers and enhance service delivery. Maintain a high level of housekeeping and organisation within the Service Centre. Foster a professional, customer-focused, and collaborative work environment. Assemble and present reports as requested by management. Adhere to and uphold all company policies and regulatory standards, including business conduct, corporate ethics, quality system compliance, and regulatory affairs. Proactively familiarize yourself with the specific policies and requirements relevant to your role, ensuring these standards are fully integrated into daily operations and long-term strategic planning. Consult with management or relevant departments as needed to guarantee full compliance with corporate policies and regulatory obligations. The above description outlines the principle duties of the job role and is not an exhaustive list. The job holder may be asked to perform other tasks and duties commensurate with their skills, experience and position. Person Specification Education / Qualifications Essential Customer Service or Business Related NVQ or similar A full, valid UK driving licence Desirable Experience with all Microsoft Outlook applications. Skill, knowledge and attributes Essential Proactive problem-solving skills, with the ability to seek support and ensure tasks are completed accurately and on time. Strong ability to create, compose, and edit written materials effectively. Proficient in all Microsoft packages and IT systems related to company goods and stock control processes. Exceptional attention to detail. Excellent time management skills to prioritize tasks and maximize productivity while adhering to deadlines. Team-oriented, respectful, and courteous, maintaining professional relationships both within and outside the organization. Dedicated to delivering quality work and ensuring high levels of customer satisfaction. Demonstrates professionalism and represent a positive company image to both the team and the public. Strong interpersonal and communication abilities. Experience Essential Previous experience in Administration

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