Do you have experience of working in a customer service environment, tackling complex issues? We're looking for a Service Charge Officer to join our excellent team responding to service charge enquiries and complaints by investigating issues raised by customers. Responsibilities
Respond to service charge enquiries and complaints in line with relevant Clarion Policies and terms of tenancy or lease agreements. Collaborate with teams across the business to collate necessary documents and explanations. Ensure that costs of services provide value for money and are accounted for in a transparent manner. Carry out adjustments to service charges following investigations and provide feedback to teams to prevent errors. Respond to internal teams' enquiries regarding all aspects of service charges. Keep the CRM system updated with activity and correspondence at all times. Requirements
Substantial experience of using Excel and excellent numerical skills are essential, as is the ability to communicate complex subjects in a clear and concise way using a range of media. Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Closing Date: Tuesday 14th January 2025 at midnight. This is a hybrid role with a base location at our offices in Borehamwood. Candidates will be required to travel to other offices for team meetings and training. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
#J-18808-Ljbffr
We are Clarion - the country’s largest housing association, We provide a home to 360,000 people nationwide. We build more than 2,000 new homes a year and through Clarion Futures (our charitable foundation) we provide opportunities for our residents to thrive – supporting people into work, improving neighbourhoods and focusing on sustainability. We exist because there is a housing crisis in our country. There simply aren’t enough affordable and suitable places for people to live. You might have experienced this yourself, or have friends and family who have. We believe having a home to call your own is fundamental to being able to access the right opportunities in life. That is why our mission is to provide homes for those who need them most, We’re all driven by this shared purpose at Clarion. We want to ensure that everyone has the opportunity to build a better future and we’re relentless in pursuing it.
