Salary: £29,114 - £37,235 per annum, pro rata
Location: Hybrid/Borehamwood
Hours: 36 per week
Contract Type: Permanent
Job Overview
Do you have experience of working in a customer service environment, tackling complex issues? We’re looking for a Service Charge Officer to join our excellent team responding to service charge enquiries and complaints by investigating issues raised by customers. Responsibilities
Work with teams across the business collating necessary documents and explanations to respond to customers, in line with relevant Clarion Policies and terms of tenancy or lease agreements. Ensure that costs of services provide value for money, are accounted for in a transparent manner, and maximize recovery of costs. Identify key components of a query/complaint and the desired outcomes for customers. Carry out any adjustments to service charges following investigations and provide feedback to teams to prevent errors of miscoding. Respond to internal teams' enquiries regarding all aspects of service charges. Keep our CRM system updated with activity and correspondence at all times. Qualifications
Substantial experience of using Excel and excellent numerical skills are essential, as is the ability to communicate complex subjects in a clear and concise way using a range of media. Additional Information
If this sounds like an opportunity for you then please review the full role profile before applying -
Service Charge Officer . Closing Date:
Tuesday 14th January 2025 at midnight. This is a hybrid role with a base location at our offices in Borehamwood. Candidates will be required to travel to other offices for team meetings and training. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
#J-18808-Ljbffr
Do you have experience of working in a customer service environment, tackling complex issues? We’re looking for a Service Charge Officer to join our excellent team responding to service charge enquiries and complaints by investigating issues raised by customers. Responsibilities
Work with teams across the business collating necessary documents and explanations to respond to customers, in line with relevant Clarion Policies and terms of tenancy or lease agreements. Ensure that costs of services provide value for money, are accounted for in a transparent manner, and maximize recovery of costs. Identify key components of a query/complaint and the desired outcomes for customers. Carry out any adjustments to service charges following investigations and provide feedback to teams to prevent errors of miscoding. Respond to internal teams' enquiries regarding all aspects of service charges. Keep our CRM system updated with activity and correspondence at all times. Qualifications
Substantial experience of using Excel and excellent numerical skills are essential, as is the ability to communicate complex subjects in a clear and concise way using a range of media. Additional Information
If this sounds like an opportunity for you then please review the full role profile before applying -
Service Charge Officer . Closing Date:
Tuesday 14th January 2025 at midnight. This is a hybrid role with a base location at our offices in Borehamwood. Candidates will be required to travel to other offices for team meetings and training. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
#J-18808-Ljbffr
