First Military Recruitment are currently seeking a Service Controller on behalf of one of our clients.
To ensure that all customer requirements are dealt with appropriately within company guidelines and procedures whilst ensuring effective use of company assets and resources.
Duties and Responsibilities:
Ensures effective allocation of work to a team of mobile and site based engineers.
Ensures compliance with all elements of Health and Safety legislation.
Effectively undertakes all service and breakdown resource allocation to ensure all customer requirements are met in full.
Deals with customer enquiries and orders in a professional manner and responds to requirements as a matter of urgency. Ensures potential sales are converted into orders.
Ensures timely and complete adherence to all company administrative procedures.
Ensures operation within key performance indicators as specified for location.
Supervises field and site based staff to ensure optimum productivity.
Supports the administration department to ensure smooth billing and administrative control of all jobs.
Refers issues outside own sphere of decision making authority to Control Team Leader/Location Manager.
Undertakes other duties which the company may from time to time reasonably request.
Complies with all aspects of ISO 9001:2015 under your remit.
Skills and Qualifications:
Previous experience dealing with day to day supervision of Mobile Engineers.
Ability to use technical skill without direction.
Basic levels of education are essential.
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