About the role
As a Service Controller Specialist, you will be assisting the ITSM Process Owners with the day-to-day operation, maintenance and improvement of the Service Management processes. Leading major incident management response, which will include setting up a major incident bridge, assessing business impact, leading the major incident call and sending communications.
Shifts
Monday – Friday (37.5 hours per week) The must-haves:
Strong ITSM experience Change management ITIL V3 or V4 qualification 3–4 years of relevant experience in an IT environment Incident Management experience Strong problem resolution skills and a can-do attitude ServiceNow What’s in it for you?
This is on a contract until 31/03/2025. A day rate, in-scope IR35, up to £500.00 (via a Hays approved umbrella company) This role provides hybrid working access from the comforts of your own home and only going to our state-of-the-art office in Cambridge. Next Steps
Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better. We look forward to speaking to you!
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As a Service Controller Specialist, you will be assisting the ITSM Process Owners with the day-to-day operation, maintenance and improvement of the Service Management processes. Leading major incident management response, which will include setting up a major incident bridge, assessing business impact, leading the major incident call and sending communications.
Shifts
Monday – Friday (37.5 hours per week) The must-haves:
Strong ITSM experience Change management ITIL V3 or V4 qualification 3–4 years of relevant experience in an IT environment Incident Management experience Strong problem resolution skills and a can-do attitude ServiceNow What’s in it for you?
This is on a contract until 31/03/2025. A day rate, in-scope IR35, up to £500.00 (via a Hays approved umbrella company) This role provides hybrid working access from the comforts of your own home and only going to our state-of-the-art office in Cambridge. Next Steps
Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better. We look forward to speaking to you!
#J-18808-Ljbffr
