I’m looking for an experienced ITSM professional to lean in on maturity activities and contribute to service improvement plans, within a global enterprise organisation.
Role Title:
Service Controller Specialist Location:
Cambridge (Hybrid Working) Pay Rate:
£500-600 Inside IR35 Duration:
3-6 Months initially Your role will be to assist the ITSM Process Owners with the day-to-day operation, maintenance and improvement of the Service Management processes. A key part of this role will be US coverage too, so will need someone flexible with their time. Key Responsibilities:
Major incident Management which will include setting up a major incident bridge, assessing business impact, leading the major incident call and sending communications. Change Management assessments and approvals. Knowledge article quality review and addressing feedback. Quality assessments, Trend Analysis, Post incident reviews. Preparation and presentation of ticket data at the Daily Service Review. Ideally you’ll have:
ITIL V4 foundation qualification. Demonstratable experience within Incident and Change Management. Strong problem resolution skills and a can do attitude. Consistent track record of effectively prioritizing and completing tasks in a reactive fast paced environment. Good interpersonal skills, self-motivated and the ability to lead by example. Sound like you? Please apply directly for more details.
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Service Controller Specialist Location:
Cambridge (Hybrid Working) Pay Rate:
£500-600 Inside IR35 Duration:
3-6 Months initially Your role will be to assist the ITSM Process Owners with the day-to-day operation, maintenance and improvement of the Service Management processes. A key part of this role will be US coverage too, so will need someone flexible with their time. Key Responsibilities:
Major incident Management which will include setting up a major incident bridge, assessing business impact, leading the major incident call and sending communications. Change Management assessments and approvals. Knowledge article quality review and addressing feedback. Quality assessments, Trend Analysis, Post incident reviews. Preparation and presentation of ticket data at the Daily Service Review. Ideally you’ll have:
ITIL V4 foundation qualification. Demonstratable experience within Incident and Change Management. Strong problem resolution skills and a can do attitude. Consistent track record of effectively prioritizing and completing tasks in a reactive fast paced environment. Good interpersonal skills, self-motivated and the ability to lead by example. Sound like you? Please apply directly for more details.
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