Service Controller

Vincent Tractors & Plant is a successful family-owned business. Established in 1966 and now employing over 60 people across our four branches covering Cornwall, Devon and Somerset. We are the market leaders in agricultural, construction and groundcare products, holding the market leading Kubota franchise along with many other brands including Kverneland, Ktwo, Grillo, Baroness, Nugent Trailers and Ausa. Job Purpose: Vincents is looking for a Service Controller who can demonstrate a stable history working within a franchised dealership for this role in Wellington, Somerset. The Service Controller role is the key contact and relationship manager between the workshop and customers to enable the day-to-day smooth running of the service department workflow. Naturally you must be able to work as part of a team and have the capacity to manage existing professional relationships. Main Duties and Responsibilities: To oversee the day-to-day running of the Wellington workshop To organise engineers on a day-to-day basis using workshop scheduler Ensuring a smooth flow from initial service enquiries, opening and actioning job cards to invoicing job cards Scheduling internal work To deal with initial customer disputes Communicating with customers to remind them of upcoming services To ensure accurate submissions of warranty and goodwill claims daily and monitor warranty reports Receiving customers machines to yard, tag and return when finished Obtaining customer order numbers for work to enable invoicing Ensuring service campaigns are completed on time Requesting parts for required work Overseeing Wellington engineers’ vehicle servicing and MOT Managing PDI’s through meetings with sales team Supporting logistic planning Being a key holder Plus, any other duties as requested by the Group Service Manager Secondary Responsibilities: These responsibilities are essential in a small business where all members of the team are required to work flexibly and help in all and any area during busy periods: Keep confidential and company business or statistics To represent Vincent Tractors & Plant and promote its brand throughout all activities Ability to work hours as required by the business The above is not an exhaustive list and other duties and responsibilities may be included in the role as the business develops over time. The company is committed to training and supporting employees. Employees will receive training for all areas included in their job description to ensure that they are capable, and feel confident, of performing both main and secondary responsibilities. In addition, it is the employee’s responsibility to alert their Line Manager to areas where they feel they require more training or need the support of another member of the team, to undertake a specific task that may be new, or more challenging, for them. Person Specification: Experience of working in a workshop environment Ability to speak with all manner of customers Experience of building relationships with people Have strong administration and IT skills, be highly organised Education/ Training: Minimum four GCSE or equivalent, Maths and English grade C or above Qualities, knowledge & skills: Confident Ability to up sell Ability to pick up technical knowledge and apply it Self-motivated & able to use initiative Excellent interpersonal skills Flexible approach Neat, clean and tidy image Loyal and reliable Ability to work to deadlines and to a high degree of accuracy Good IT Skills Friendly, smiling & interested in our customers Experience in our industry sector Additional factors: Willing to work additional hours as required Are you looking to enhance your abilities within a supportive and highly successful family-owned business? Then look no further! Vincent Tractors & Plant can offer you: Full-time position: 8.00am - 5.30pm. Monday - Friday. (5.00pm Wintertime) Saturday: 8.00am to 12.00pm on a rota basis Competitive pay depending on experience plus overtime pay over 39hrs 24 days Holiday allowance plus Bank Holidays Contributory pension scheme Group life cover Eye care support Child care vouchers To apply, please submit a CV and a cover letter. Within your cover letter, please explain how you meet the criteria for the role or call 01726 860332 for further information.

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