Service Coordinator – London Fields
Alarm Communications Limited are a leading team of fire protection, commercial security and building management systems specialists. Our client base is predominantly built of prestigious buildings and landmarks, such as high-end hotels, stadia and education establishments in and around Greater London. We are currently looking to appoint a new Service Coordinator to be based out of our Griffin Fire site in London Fields. Basic Salary – upto £29,000 per annum subject to experience Pension, Life Assurance & much more.
Please see our generous remuneration packages below. Responsibilities
Providing quality inbound and outbound telephone and email support Respond quickly and positively to client communications Managing customer queries Processing orders, returns and exchanges via email and telephone Working with the Operations Team to improve customer experience Invoicing and quoting from engineer reports Processing of sales and purchase invoices Planning/scheduling maintenance and reactive works Invoicing clients Ad-hoc project work as and when required Who We’re Looking For
Alarm Communications consistently aspire to create safe, secure and sustainable spaces. Therefore, in addition to having all the usual attributes of a great Alarm Communications’ employee, we are looking for candidates who offer: A high standard of accuracy Proven ability to work independently Proven ability to achieve deadlines required by a business Ability to liaise effectively between colleagues and external parties At least two years’ relevant experience in a similar role Five or more GCSEs including maths and English to a minimum of ‘C’ level Experience with Microsoft Excel and Word Ability to work to tight deadlines and meet the end of month financial cut-off dates Be based in London How we Attract, Reward & Retain Our Employees
At Alarm Communications, we recognise the importance of fairly rewarding our employees. We offer packages, benefits, and incentives to support the broader needs of our people. Basic Salary – upto £29,000 per annum subject to experience Nest Pension Life Assurance 4x Salary 20 Days Paid Holidays plus Bank Holidays Additional Day holiday for each full year of completed service (up to 25 days) Additional Birthday Holiday Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals Mental Health & Well-being Scheme Employee Recognition Scheme Development and progression opportunities A Little More About Alarm Communications
We are a small, regionally focused business which gifts our clients a bespoke and reactive service with undivided attention & dedication. We have the luxury of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry. Big enough to provide but small enough to care. Equal Opportunities
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us best serve our customers. Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
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Alarm Communications Limited are a leading team of fire protection, commercial security and building management systems specialists. Our client base is predominantly built of prestigious buildings and landmarks, such as high-end hotels, stadia and education establishments in and around Greater London. We are currently looking to appoint a new Service Coordinator to be based out of our Griffin Fire site in London Fields. Basic Salary – upto £29,000 per annum subject to experience Pension, Life Assurance & much more.
Please see our generous remuneration packages below. Responsibilities
Providing quality inbound and outbound telephone and email support Respond quickly and positively to client communications Managing customer queries Processing orders, returns and exchanges via email and telephone Working with the Operations Team to improve customer experience Invoicing and quoting from engineer reports Processing of sales and purchase invoices Planning/scheduling maintenance and reactive works Invoicing clients Ad-hoc project work as and when required Who We’re Looking For
Alarm Communications consistently aspire to create safe, secure and sustainable spaces. Therefore, in addition to having all the usual attributes of a great Alarm Communications’ employee, we are looking for candidates who offer: A high standard of accuracy Proven ability to work independently Proven ability to achieve deadlines required by a business Ability to liaise effectively between colleagues and external parties At least two years’ relevant experience in a similar role Five or more GCSEs including maths and English to a minimum of ‘C’ level Experience with Microsoft Excel and Word Ability to work to tight deadlines and meet the end of month financial cut-off dates Be based in London How we Attract, Reward & Retain Our Employees
At Alarm Communications, we recognise the importance of fairly rewarding our employees. We offer packages, benefits, and incentives to support the broader needs of our people. Basic Salary – upto £29,000 per annum subject to experience Nest Pension Life Assurance 4x Salary 20 Days Paid Holidays plus Bank Holidays Additional Day holiday for each full year of completed service (up to 25 days) Additional Birthday Holiday Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals Mental Health & Well-being Scheme Employee Recognition Scheme Development and progression opportunities A Little More About Alarm Communications
We are a small, regionally focused business which gifts our clients a bespoke and reactive service with undivided attention & dedication. We have the luxury of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry. Big enough to provide but small enough to care. Equal Opportunities
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us best serve our customers. Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
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