We are recruiting a Service Co-Ordinator within Unplanned Care, who shares our vision to be trusted in providing consistently outstanding care and an exemplary service to our patients.
In your role you will be supporting the day-to-day operational management of the Endoscopy unit.
The post-holder will support the Service Manager in the management of all aspects of the service, including performance management and will be directly responsible for the management and co-ordination of administrative staff within the directorate.
The Service Coordinator will also be jointly responsible with multidisciplinary teams e.g. nurses, clinicians and waiting list managers for robust communication and effective management of patient access issues, RTT, cancer and DM01 performance.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Alongside the multidisciplinary team and your Service Manager, you will plan and operationalise services in line with clinical staff job plans, monitoring of activity, workload and performance whilst advising the Service Manager/ Head of Operations/ Lead Clinicians of areas of concern/under performance. You will participate in the inputting of demand and capacity modelling for the service in conjunction with the Service Manager to support performance sustainability for RTT wait times, cancer and DM01. You will work collaboratively with clinicians to draft patient experience responses. You will support the Clinical Director, Service Manager and Lead Nurse with our quality and safety agenda, to achieve an 'Excellence' status for your service area. To undertake these duties without direct supervision, working within broad procedural guidelines and deputise for your Service Manager when necessary. About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We are committed to a positive work-life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person Specification
Previous Experience
Staff management, including sickness absence, appraisals and performance NHS experience Financial and activity management Close working with senior managers and/or clinician Skills
Excellent communication and presentation skills Excellent verbal/written and interpersonal skills Ability to work independently and as part of a team Practical and creative approach to problem solving Ability to meet deadlines and manage varied workload Ability to work well under pressure Understand and practice confidentiality, tact and diplomacy Ability to resolve conflicts Ability to communicate with and get on with a wide range of people from all disciplines Knowledge
Computer literacy including Microsoft Word, Excel, Access, Outlook, Performance and Change Management Current NHS issues Budget setting PAS or similar patient access system Qualifications
University Degree or equivalent experience Evidence of continuing development Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Alongside the multidisciplinary team and your Service Manager, you will plan and operationalise services in line with clinical staff job plans, monitoring of activity, workload and performance whilst advising the Service Manager/ Head of Operations/ Lead Clinicians of areas of concern/under performance. You will participate in the inputting of demand and capacity modelling for the service in conjunction with the Service Manager to support performance sustainability for RTT wait times, cancer and DM01. You will work collaboratively with clinicians to draft patient experience responses. You will support the Clinical Director, Service Manager and Lead Nurse with our quality and safety agenda, to achieve an 'Excellence' status for your service area. To undertake these duties without direct supervision, working within broad procedural guidelines and deputise for your Service Manager when necessary. About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We are committed to a positive work-life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person Specification
Previous Experience
Staff management, including sickness absence, appraisals and performance NHS experience Financial and activity management Close working with senior managers and/or clinician Skills
Excellent communication and presentation skills Excellent verbal/written and interpersonal skills Ability to work independently and as part of a team Practical and creative approach to problem solving Ability to meet deadlines and manage varied workload Ability to work well under pressure Understand and practice confidentiality, tact and diplomacy Ability to resolve conflicts Ability to communicate with and get on with a wide range of people from all disciplines Knowledge
Computer literacy including Microsoft Word, Excel, Access, Outlook, Performance and Change Management Current NHS issues Budget setting PAS or similar patient access system Qualifications
University Degree or equivalent experience Evidence of continuing development Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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