Salary Range: based on experience (up to £45k)
Location: London, UK (This role includes international travel, otherwise to be based out of the London office.)
Overview:
Our client is at the forefront of an AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences. Their platform uses AI and machine learning to seamlessly blend any combination of connectivity, regardless of provider, orbit or network, into one, vendor-neutral environment. It then delivers comprehensive, end-to-end analytics and dynamic network orchestration that optimises for the best possible QoE for applications and end-users. Founded in 2019, we are a fast-growing, Series A tech startup passionate about making connectivity experiences better for everyone. Our industry-first solutions are already addressing major challenges for companies in the travel and transportation industries – and we’re just getting started. As an early-stage company, new hires will have the opportunity to make a significant impact on our growth trajectory. We are headquartered in the greater Miami region, with remote teams spanning the U.S., Europe, and India. Backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments. About the Role:
We’re seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures, and systems; playing a key role as we launch into our ambitious future. We're looking for two Service Delivery Engineers to work on our NextGen connectivity platform. This is an outstanding opportunity to help build an ambitious future for our flagship product. What You'll Do:
The role will involve deploying proprietary software for new deployments across Maritime BU, supporting vendor integrations, drydocks, supporting PoCs, and troubleshooting various issues faced during these activities by engaging with internal teams, 3rd party vendors, and customers ensuring projects are delivered on time and in accordance with defined technical standards. The role will require global travel to perform installations and system deployments on board ships, often during drydock or at various international ports, ensuring all equipment and software are integrated and operational. Being a team player, work on deployments, service POC, and change activities including pre-configuring hardware. Available on call as needed to support customer escalations or other major operational events, ensuring delivery of products and services in line with applicable SLAs. Writing and maintaining detailed documentation. Responsible for accurately documenting and tracking hardware throughout the logistics management process, ensuring seamless inventory control and operational efficiency. Work with 3rd party vendors. Receive hardware at staging. Responsible for supporting general office management tasks, including admin duties, facility coordination, and ad hoc responsibilities to ensure smooth day-to-day operations. What You'll Need:
Ability and willingness to travel internationally on short notice to perform on-board system installations and maintenance, often in maritime environments. Essential experience with Blade Servers, x86 servers, etc. Essential experience with hypervisors such as VMware ESXi, VSphere, KVM, etc. Bachelor's degree in engineering or a related discipline with extensive experience. Strong experience in either implementation, configuration, or troubleshooting in service provider or enterprise network. Efficient network understanding (LAN, TCP/IP, DNS, DHCP, NAT/PAT, static routing). Knowledge on SDN-NFV and SD-WAN. Working experience of Cloud Computing Platforms like AWS, Azure, GCP. Working knowledge of Routing & Switching and NexGen Firewall. Strong analytical, problem-solving, and conceptual skills. Strong troubleshooting skills and documentation capabilities. Ability to resolve technical issues by making decisions using sound business judgement. Solid understanding of the functional and operational practices necessary to operate in a highly available, highly secure, and highly regulated environment to meet business and compliance requirements. Foster and maintain working relationships with customers to ensure processes are optimised to support expected customer service levels. Familiarity with Google Suite, Service-Now, and Jira would be of benefit. What We’ll Offer:
Competitive Salary Generous paid time off policy Performance-based bonus On-call compensation Private healthcare, optical, dental Life Insurance Aviation, Maritime domain exposure, and business knowledge Connectivity and content engineering and business knowledge Opportunity to work in cross-functional teams.
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Our client is at the forefront of an AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences. Their platform uses AI and machine learning to seamlessly blend any combination of connectivity, regardless of provider, orbit or network, into one, vendor-neutral environment. It then delivers comprehensive, end-to-end analytics and dynamic network orchestration that optimises for the best possible QoE for applications and end-users. Founded in 2019, we are a fast-growing, Series A tech startup passionate about making connectivity experiences better for everyone. Our industry-first solutions are already addressing major challenges for companies in the travel and transportation industries – and we’re just getting started. As an early-stage company, new hires will have the opportunity to make a significant impact on our growth trajectory. We are headquartered in the greater Miami region, with remote teams spanning the U.S., Europe, and India. Backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments. About the Role:
We’re seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures, and systems; playing a key role as we launch into our ambitious future. We're looking for two Service Delivery Engineers to work on our NextGen connectivity platform. This is an outstanding opportunity to help build an ambitious future for our flagship product. What You'll Do:
The role will involve deploying proprietary software for new deployments across Maritime BU, supporting vendor integrations, drydocks, supporting PoCs, and troubleshooting various issues faced during these activities by engaging with internal teams, 3rd party vendors, and customers ensuring projects are delivered on time and in accordance with defined technical standards. The role will require global travel to perform installations and system deployments on board ships, often during drydock or at various international ports, ensuring all equipment and software are integrated and operational. Being a team player, work on deployments, service POC, and change activities including pre-configuring hardware. Available on call as needed to support customer escalations or other major operational events, ensuring delivery of products and services in line with applicable SLAs. Writing and maintaining detailed documentation. Responsible for accurately documenting and tracking hardware throughout the logistics management process, ensuring seamless inventory control and operational efficiency. Work with 3rd party vendors. Receive hardware at staging. Responsible for supporting general office management tasks, including admin duties, facility coordination, and ad hoc responsibilities to ensure smooth day-to-day operations. What You'll Need:
Ability and willingness to travel internationally on short notice to perform on-board system installations and maintenance, often in maritime environments. Essential experience with Blade Servers, x86 servers, etc. Essential experience with hypervisors such as VMware ESXi, VSphere, KVM, etc. Bachelor's degree in engineering or a related discipline with extensive experience. Strong experience in either implementation, configuration, or troubleshooting in service provider or enterprise network. Efficient network understanding (LAN, TCP/IP, DNS, DHCP, NAT/PAT, static routing). Knowledge on SDN-NFV and SD-WAN. Working experience of Cloud Computing Platforms like AWS, Azure, GCP. Working knowledge of Routing & Switching and NexGen Firewall. Strong analytical, problem-solving, and conceptual skills. Strong troubleshooting skills and documentation capabilities. Ability to resolve technical issues by making decisions using sound business judgement. Solid understanding of the functional and operational practices necessary to operate in a highly available, highly secure, and highly regulated environment to meet business and compliance requirements. Foster and maintain working relationships with customers to ensure processes are optimised to support expected customer service levels. Familiarity with Google Suite, Service-Now, and Jira would be of benefit. What We’ll Offer:
Competitive Salary Generous paid time off policy Performance-based bonus On-call compensation Private healthcare, optical, dental Life Insurance Aviation, Maritime domain exposure, and business knowledge Connectivity and content engineering and business knowledge Opportunity to work in cross-functional teams.
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