Here at Anson McCade, we are working with a client seeking an experienced
Service Delivery Manager
with expertise in supporting and implementing software processes. Our client offers a cloud-based job management software that significantly boosts efficiency and productivity for businesses, particularly in the construction and facilities management sectors. The software includes features such as real-time job scheduling and tracking, mobile access for field engineers, and secure data storage for compliance and reporting. Their platform enhances customer management by providing clients with up-to-date job progress information. Responsibilities:
Ensure IT services meet SLAs and manage service disruptions. Lead, train, and evaluate IT staff. Develop and refine operational processes. Maintain strong client relationships and handle feedback. Oversee IT projects from planning to completion. Manage operational budget and financial reporting. Implement new tools and stay updated on tech trends. Ensure regulatory compliance and robust data security. Track KPIs and prepare performance reports. Manage third-party vendor relationships. Minimum Requirements:
5+ years of relevant experience. Customer-facing experience. Detail-oriented, organized, and methodical. Excellent verbal and written communication skills. Strong understanding of business processes. Maintains accuracy under pressure. Exceptional people skills: approachable, patient, confident. Proficient in delivering training verbally and in writing. Able to manage multiple priorities and changing schedules. Strong negotiation and relationship-building skills. Self-motivated, proactive, and able to work independently or in a team.
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Service Delivery Manager
with expertise in supporting and implementing software processes. Our client offers a cloud-based job management software that significantly boosts efficiency and productivity for businesses, particularly in the construction and facilities management sectors. The software includes features such as real-time job scheduling and tracking, mobile access for field engineers, and secure data storage for compliance and reporting. Their platform enhances customer management by providing clients with up-to-date job progress information. Responsibilities:
Ensure IT services meet SLAs and manage service disruptions. Lead, train, and evaluate IT staff. Develop and refine operational processes. Maintain strong client relationships and handle feedback. Oversee IT projects from planning to completion. Manage operational budget and financial reporting. Implement new tools and stay updated on tech trends. Ensure regulatory compliance and robust data security. Track KPIs and prepare performance reports. Manage third-party vendor relationships. Minimum Requirements:
5+ years of relevant experience. Customer-facing experience. Detail-oriented, organized, and methodical. Excellent verbal and written communication skills. Strong understanding of business processes. Maintains accuracy under pressure. Exceptional people skills: approachable, patient, confident. Proficient in delivering training verbally and in writing. Able to manage multiple priorities and changing schedules. Strong negotiation and relationship-building skills. Self-motivated, proactive, and able to work independently or in a team.
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