1st Floor, Centre House, Chichester Street, Belfast, County Antrim, BT1 4JR, United Kingdom
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists with deep expertise in various sectors, including consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.
PA. Bringing Ingenuity to Life.
Do you like understanding people and creating great experiences for them? Can you find potential for improvement in situations? Could you help us develop robust and resilient support processes?
We're looking for someone to take on a
Technical Service Delivery Manager
role, to deliver a market-leading customer experience for our ingenious products and platforms. You will help us build and scale our service management offering, ensuring that we continue to delight our customers across multiple products and platforms in a diverse set of industries.
As a growing team, communication and sharing across the group is important for us, and collaboration across the full team (sales, operations, and engineering) is very common. We want your expertise to deliver a leading customer experience as we accelerate our growth.
You will potentially work on platforms that form part of critical national infrastructure. The individuals we seek will be experts in technical delivery management and operational processes. You are likely to operate in a multi-supplier environment, often dealing with a wide variety of stakeholders; therefore, you need to be an excellent communicator, both written and verbal.
Flexible working
- We are guided by our client work and needs; however, you have autonomy to manage your time and diary to suit your work/life balance. We are currently operating a discretionary hybrid working model which is designed to help you plan your work and your life. We want our people to come into the office at least two days a week.
Qualifications
Working knowledge of ITIL
Knowledge of IT industry & best practices
Understanding of Agile Methodology
Proven experience of managing relationships and service levels into enterprise organisations
Excellent decision-making ability coupled with leadership skills to bring people with you
Strong working knowledge of ServiceNow, Jira and Confluence
An enthusiasm for any of the following:
People centricity for leadership, development and culture
Obsession for truly differentiating customer service
Curiosity for learning more about technology, industry and service impact
Comfortable with ambiguity
Innovative, problem-solving attitude
Excellent listening, verbal and written communication skills
We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.
Apply today by completing our online application
Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose-led meaningful work.
We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity – bringing ingenuity to life.
We are dedicated to supporting the physical, emotional, social, and financial well-being of our people. Check out some of our extensive benefits:
Health and lifestyle perks accompanying private healthcare for you and your family
25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
Generous company pension scheme
Opportunity to get involved with community and charity-based initiatives
Annual performance-based bonus
PA share ownership
Tax efficient benefits (cycle to work, give as you earn)
We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or other any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.
Adjustments or accommodations
- Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
#J-18808-Ljbffr
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists with deep expertise in various sectors, including consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.
PA. Bringing Ingenuity to Life.
Do you like understanding people and creating great experiences for them? Can you find potential for improvement in situations? Could you help us develop robust and resilient support processes?
We're looking for someone to take on a
Technical Service Delivery Manager
role, to deliver a market-leading customer experience for our ingenious products and platforms. You will help us build and scale our service management offering, ensuring that we continue to delight our customers across multiple products and platforms in a diverse set of industries.
As a growing team, communication and sharing across the group is important for us, and collaboration across the full team (sales, operations, and engineering) is very common. We want your expertise to deliver a leading customer experience as we accelerate our growth.
You will potentially work on platforms that form part of critical national infrastructure. The individuals we seek will be experts in technical delivery management and operational processes. You are likely to operate in a multi-supplier environment, often dealing with a wide variety of stakeholders; therefore, you need to be an excellent communicator, both written and verbal.
Flexible working
- We are guided by our client work and needs; however, you have autonomy to manage your time and diary to suit your work/life balance. We are currently operating a discretionary hybrid working model which is designed to help you plan your work and your life. We want our people to come into the office at least two days a week.
Qualifications
Working knowledge of ITIL
Knowledge of IT industry & best practices
Understanding of Agile Methodology
Proven experience of managing relationships and service levels into enterprise organisations
Excellent decision-making ability coupled with leadership skills to bring people with you
Strong working knowledge of ServiceNow, Jira and Confluence
An enthusiasm for any of the following:
People centricity for leadership, development and culture
Obsession for truly differentiating customer service
Curiosity for learning more about technology, industry and service impact
Comfortable with ambiguity
Innovative, problem-solving attitude
Excellent listening, verbal and written communication skills
We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.
Apply today by completing our online application
Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose-led meaningful work.
We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity – bringing ingenuity to life.
We are dedicated to supporting the physical, emotional, social, and financial well-being of our people. Check out some of our extensive benefits:
Health and lifestyle perks accompanying private healthcare for you and your family
25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
Generous company pension scheme
Opportunity to get involved with community and charity-based initiatives
Annual performance-based bonus
PA share ownership
Tax efficient benefits (cycle to work, give as you earn)
We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or other any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.
Adjustments or accommodations
- Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
#J-18808-Ljbffr
