We are looking for a
Service Delivery Manager
to join our corporate sales team.
The Service Delivery Manager will be fundamental in ensuring that our corporate customers receive an end-to-end platinum experience and that we are consistently achieving pre-agreed KPIs.
You will liaise between the business and our corporate customers, acting as a point of escalation and communication, taking ownership of problems and proactively working to resolve issues, taking accountability for actions taken, decisions made and ensuring timely communications of progress.
You will take a consultative and customer-centric approach, whilst focusing on delivering positive interactions and outcomes.
Responsibilities:
Plan a schedule of customer meetings or QBRs to maintain regular contact with key accounts, distribute minutes and follow up actions Build relationships in key accounts with IT, Procurement, Facilities, and relevant stakeholders Act as single point of contact for key corporate accounts, managing ongoing service operations Maintain high customer satisfaction to create long standing contractual relationships Understand customers’ business strategy, functions, key objectives and business processes Work with our support teams to ensure we meet agreed KPIs and identify continuous improvement projects to resolve any service issues Ensure relevant resources are assigned to manage any changes or additions to services. Identify and communicate any opportunities to supply additional products and services. Develop account plans and bespoke service delivery manuals Run post installation surveys with all new onboarded corporate customers. Take responsibility for managing and resolving day-to-day operational issues with internal departments.
Requirements: Experience in a similar service delivery position Experience in the IT/technology sector Ability to work with internal and external stakeholders at all levels Excellent customer facing and communication skills Able to communicate issues in a non-technical manner to customers and internal departments Able to quantify and translate technical solutions to complex business issues. Highly competent at communicating business needs Excellent attention to detail and strong analytical skills Well organised, able to work on own initiative and under pressure Good interpersonal skills, able to influence and promote collaboration Flexibility to travel within the UK Proven self-starter Good negotiation skills Ability to multitask to manage multiple projects and deadlines Knowledge of ITIL, PRINCE2 or other project management methodology
About Sharp Business Systems UK Plc:
Sharp Business Systems provide innovative print, software, managed solutions and IT services. Today we are a leading manufacturer of digital information technologies working in partnership with our customers to deliver innovative applications within their chosen sector. We not only strive to continually evolve, we are also committed to contributing to the culture and the well-being of people all over the world with our unique technologies.
As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation ensuring that we can fulfil all printing and copying requirements.
Our current portfolio of hardware products ranges from space-saving MFPs through to exceptionally versatile high-speed production print systems. We also supply a wide range of software solutions, which combines with our premium level service support to offer our customers a powerful Managed Print Service (MPS). Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure. Our success and longevity in an ever-changing industry is entirely due to the application of a time-honoured ethos, delivered consistently by longstanding, experienced staff justifiably proud of the high levels of account management and after sales service that we provide.
#J-18808-Ljbffr
Service Delivery Manager
to join our corporate sales team.
The Service Delivery Manager will be fundamental in ensuring that our corporate customers receive an end-to-end platinum experience and that we are consistently achieving pre-agreed KPIs.
You will liaise between the business and our corporate customers, acting as a point of escalation and communication, taking ownership of problems and proactively working to resolve issues, taking accountability for actions taken, decisions made and ensuring timely communications of progress.
You will take a consultative and customer-centric approach, whilst focusing on delivering positive interactions and outcomes.
Responsibilities:
Plan a schedule of customer meetings or QBRs to maintain regular contact with key accounts, distribute minutes and follow up actions Build relationships in key accounts with IT, Procurement, Facilities, and relevant stakeholders Act as single point of contact for key corporate accounts, managing ongoing service operations Maintain high customer satisfaction to create long standing contractual relationships Understand customers’ business strategy, functions, key objectives and business processes Work with our support teams to ensure we meet agreed KPIs and identify continuous improvement projects to resolve any service issues Ensure relevant resources are assigned to manage any changes or additions to services. Identify and communicate any opportunities to supply additional products and services. Develop account plans and bespoke service delivery manuals Run post installation surveys with all new onboarded corporate customers. Take responsibility for managing and resolving day-to-day operational issues with internal departments.
Requirements: Experience in a similar service delivery position Experience in the IT/technology sector Ability to work with internal and external stakeholders at all levels Excellent customer facing and communication skills Able to communicate issues in a non-technical manner to customers and internal departments Able to quantify and translate technical solutions to complex business issues. Highly competent at communicating business needs Excellent attention to detail and strong analytical skills Well organised, able to work on own initiative and under pressure Good interpersonal skills, able to influence and promote collaboration Flexibility to travel within the UK Proven self-starter Good negotiation skills Ability to multitask to manage multiple projects and deadlines Knowledge of ITIL, PRINCE2 or other project management methodology
About Sharp Business Systems UK Plc:
Sharp Business Systems provide innovative print, software, managed solutions and IT services. Today we are a leading manufacturer of digital information technologies working in partnership with our customers to deliver innovative applications within their chosen sector. We not only strive to continually evolve, we are also committed to contributing to the culture and the well-being of people all over the world with our unique technologies.
As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation ensuring that we can fulfil all printing and copying requirements.
Our current portfolio of hardware products ranges from space-saving MFPs through to exceptionally versatile high-speed production print systems. We also supply a wide range of software solutions, which combines with our premium level service support to offer our customers a powerful Managed Print Service (MPS). Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure. Our success and longevity in an ever-changing industry is entirely due to the application of a time-honoured ethos, delivered consistently by longstanding, experienced staff justifiably proud of the high levels of account management and after sales service that we provide.
#J-18808-Ljbffr
