Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to NHS Hampshire and Isle of Wight, Hampshire and Isle of Wight Healthcare NHS Foundation Trust, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton Foundation Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust.
Providing front line clinicians and decision-makers access to high quality and timely data is a priority for Hampshire and Isle of Wight (HIOW) Integrated Care Board (ICB). To support this priority, we have invested in the shared care record Care and Health Information Exchange (CHIE) to support clinicians working at the front line and the HIOW Population Health Analytics tool called the population health platform (previously called HealtheIntent).
Main duties of the job
Manage the service desk and support service for the population health platform and CHIE services on behalf of the Hampshire and Isle of Wight system. Deal with queries and issues in a timely and professional manner, working with stakeholders across our partners, suppliers and wider stakeholders. Provide detailed reports and summaries of issues, queries and identify development opportunities to both teams. Lead on all operational issues for both environments by working closely with users and promote best practice by sustaining regular communication with service users. Where capacity allows, work closely with CHIE and population health analytics teams to support development of new content, support testing or other technical support areas. About us
We offer excellent employment opportunities to new and existing staff. We aim to be a model employer by embedding best HR practice and to support new ways of working. We pride ourselves on offering good working conditions, job security, lifelong learning, fair pay and benefits, staff involvement and a balance between work and personal life. We enjoy a forward thinking and innovative culture, and our vision is to have healthy people, living healthy lives in healthy communities. We understand the only way to deliver this is to have the right people with the right skills. Here is a summary of some of the benefits and services which are on offer to staff: 27 days paid minimum holiday and bank holiday entitlement Sick pay policy Occupational health services including staff counselling services Flexible working and family friendly policies Flexible retirement and retirement vouchers
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Manage the service desk and support service for the population health platform and CHIE services on behalf of the Hampshire and Isle of Wight system. Deal with queries and issues in a timely and professional manner, working with stakeholders across our partners, suppliers and wider stakeholders. Provide detailed reports and summaries of issues, queries and identify development opportunities to both teams. Lead on all operational issues for both environments by working closely with users and promote best practice by sustaining regular communication with service users. Where capacity allows, work closely with CHIE and population health analytics teams to support development of new content, support testing or other technical support areas. About us
We offer excellent employment opportunities to new and existing staff. We aim to be a model employer by embedding best HR practice and to support new ways of working. We pride ourselves on offering good working conditions, job security, lifelong learning, fair pay and benefits, staff involvement and a balance between work and personal life. We enjoy a forward thinking and innovative culture, and our vision is to have healthy people, living healthy lives in healthy communities. We understand the only way to deliver this is to have the right people with the right skills. Here is a summary of some of the benefits and services which are on offer to staff: 27 days paid minimum holiday and bank holiday entitlement Sick pay policy Occupational health services including staff counselling services Flexible working and family friendly policies Flexible retirement and retirement vouchers
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