Location: Glasgow, United Kingdom
Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning to threat neutralisation, our platforms cover all levels from very short-range systems to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems, Missile Defence, Optronics, and Radar.
Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better and keep us safer. We innovate across the major industries of Aerospace, Defence, Security, and Space. Your health and well-being matter to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part-time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.
Are you looking for a new challenge? Would you like an opportunity to develop your skills in a close-knit, dynamic team environment?
Thales
OME designs a range of state-of-the-art solutions for some of the most technically advanced defence and security platforms in the world, and we are seeking a
Service Delivery Manager
who can apply their knowledge and skills in a challenging but rewarding role. Location:
Based from
Glasgow What can we offer you? On offer is a competitive salary and benefits package, which includes: Annual Performance Bonus Matched Pension up to 7% 28 days annual leave (Plus Bank Holidays) Life Cover equivalent to 2X times annual salary 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Manage the day-to-day activity of your open order book, liaising with internal stakeholders e.g. Procurement, Industry, Sales Management Office, Trade Compliance, and Quality Assurance for support to drive successful conclusions. Driving Customer on-time delivery for repairs and spares. Management of any customer backlog. Forecast commitments for delivery, backlog, and revenue for open order book. Customer intimacy to provide feedback and updates on progress. Who are we looking for? This position requires expert experience in either a service management or technical solution role including some of the following: Experience in a dynamic fast-moving environment managing multiple internal and external stakeholder relationships. Contribution to refining processes and help drive improvements and efficiencies in managing workload. Working knowledge of relevant ERP, PLM, and Microsoft suite. Tenacious and focused to drive results for our Customers. This role will require SC Clearance. It would be advantageous if currently held; however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - United Kingdom Security Vetting - GOV.UK (www.gov.uk) In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency. At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries, our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles. Great journeys start here, apply now!
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Thales
OME designs a range of state-of-the-art solutions for some of the most technically advanced defence and security platforms in the world, and we are seeking a
Service Delivery Manager
who can apply their knowledge and skills in a challenging but rewarding role. Location:
Based from
Glasgow What can we offer you? On offer is a competitive salary and benefits package, which includes: Annual Performance Bonus Matched Pension up to 7% 28 days annual leave (Plus Bank Holidays) Life Cover equivalent to 2X times annual salary 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Manage the day-to-day activity of your open order book, liaising with internal stakeholders e.g. Procurement, Industry, Sales Management Office, Trade Compliance, and Quality Assurance for support to drive successful conclusions. Driving Customer on-time delivery for repairs and spares. Management of any customer backlog. Forecast commitments for delivery, backlog, and revenue for open order book. Customer intimacy to provide feedback and updates on progress. Who are we looking for? This position requires expert experience in either a service management or technical solution role including some of the following: Experience in a dynamic fast-moving environment managing multiple internal and external stakeholder relationships. Contribution to refining processes and help drive improvements and efficiencies in managing workload. Working knowledge of relevant ERP, PLM, and Microsoft suite. Tenacious and focused to drive results for our Customers. This role will require SC Clearance. It would be advantageous if currently held; however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - United Kingdom Security Vetting - GOV.UK (www.gov.uk) In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency. At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries, our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles. Great journeys start here, apply now!
#J-18808-Ljbffr
