Service Delivery Manager (Managed Practices)
This is a key role in being responsible for ensuring the efficient, effective and sustainable delivery of General Medical Services to those patients that are registered with a Health Board Managed Practice, specifically overseeing the day to day management of the Practice. The post holder will need to be able to demonstrate a relevant track record in delivery of safe and effective patient care, team management and excellent organisational skills with an ambition to drive service change and modernisation that ensures that the Managed Practice is working to national and local policies as well as adhering to the terms and have a clear understanding of the Unified GMS contract that Practices across Wales are expected to deliver. Main Duties of the Job
The post holder will have a designated Managed Practice for which they have operational and managerial responsibility of the services they deliver and the day to day operational running of the establishment. They will also hold a lead area of expertise which will extend across all of the Health Board Managed Practices. Examples could be: Contractual Requirements and Annual Return/toolkit Submissions Finance, budgets and premises Information and Clinical Governance Enhanced Services Commissioning and Claiming Human Resources and Recruitment Concerns Handling The post holder will have overall operational line-management responsibility of all the staff employed at their designated Practice and will have professional support in managing Clinical members of the team. The successful candidate will be accountable to the GMS Business Manager and Head of GMS in reporting staff compliance, payroll, escalation of patient concerns, practice reporting/claims and when requested be accountable for information or data that may be requested from relevant Health Board Colleagues. The successful candidate will be expected to work autonomously within their own remit and to seek guidance from other supportive departments within the organisation when the need arises. About Us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers. Job Responsibilities
You will be able to find a full job description and person specification attached within the supporting documents. Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 29/01/2025. Person Specification
Qualifications and Knowledge
Educated to Masters degree level, or equivalent level of knowledge gained through experience Continuous Professional Development ECDL Experience
Experience of working with primary care general medical practices Experience of budget setting and monitoring financial position Experience of providing and receiving highly complex, sensitive and contentious information Experience of developing and implementing strategic plans Experience of working in partnership with other organisations Experience of managing staff and team working Experienced NHS Business Manager Language Skills
Welsh Speaker (level 1) Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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This is a key role in being responsible for ensuring the efficient, effective and sustainable delivery of General Medical Services to those patients that are registered with a Health Board Managed Practice, specifically overseeing the day to day management of the Practice. The post holder will need to be able to demonstrate a relevant track record in delivery of safe and effective patient care, team management and excellent organisational skills with an ambition to drive service change and modernisation that ensures that the Managed Practice is working to national and local policies as well as adhering to the terms and have a clear understanding of the Unified GMS contract that Practices across Wales are expected to deliver. Main Duties of the Job
The post holder will have a designated Managed Practice for which they have operational and managerial responsibility of the services they deliver and the day to day operational running of the establishment. They will also hold a lead area of expertise which will extend across all of the Health Board Managed Practices. Examples could be: Contractual Requirements and Annual Return/toolkit Submissions Finance, budgets and premises Information and Clinical Governance Enhanced Services Commissioning and Claiming Human Resources and Recruitment Concerns Handling The post holder will have overall operational line-management responsibility of all the staff employed at their designated Practice and will have professional support in managing Clinical members of the team. The successful candidate will be accountable to the GMS Business Manager and Head of GMS in reporting staff compliance, payroll, escalation of patient concerns, practice reporting/claims and when requested be accountable for information or data that may be requested from relevant Health Board Colleagues. The successful candidate will be expected to work autonomously within their own remit and to seek guidance from other supportive departments within the organisation when the need arises. About Us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers. Job Responsibilities
You will be able to find a full job description and person specification attached within the supporting documents. Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 29/01/2025. Person Specification
Qualifications and Knowledge
Educated to Masters degree level, or equivalent level of knowledge gained through experience Continuous Professional Development ECDL Experience
Experience of working with primary care general medical practices Experience of budget setting and monitoring financial position Experience of providing and receiving highly complex, sensitive and contentious information Experience of developing and implementing strategic plans Experience of working in partnership with other organisations Experience of managing staff and team working Experienced NHS Business Manager Language Skills
Welsh Speaker (level 1) Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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