Service Delivery Manager Vacancy, Learning Disability and Transitions Service
Adults and Health Directorate
Pay scale: Director 45%
Internal vacancy. Applications will only be considered from existing Leeds City Council employees.
An exciting and rare opportunity has become available due to the retirement of the previous post holder. We are seeking an enthusiastic, dynamic and knowledgeable professional who is suitably qualified within the arena of either Health or Social Care. You will have a minimum of 2 years’ experience at Team Manager or PO6 equivalent level with regards to managing people and with a proven track record of delivering high quality services within a performance framework.
This post is directly responsible for the provision of the Adult Learning Disability Teams and the Transitions Team, the latter which spans across both the Adult and Children’s Directorates. This is an exciting and professionally stimulating area of work for an individual with a background in learning disability or transitions. The successful candidate will have up to date knowledge of the Mental Capacity Act and the Care Act. The applicant must be able to demonstrate significant knowledge of relevant legislation and the ability to translate that into high quality, safe practice.
The ability to work to competing deadlines and to forge excellent relationships with key partners, specifically within the NHS and Third Sector is essential.
The successful candidate will have excellent opportunities to work with commissioning colleagues and to be at the forefront of exciting commissioning work. In addition, the successful candidate will work with an enthusiastic and dynamic workforce in terms of the service.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.
All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
Job Description
Job Purpose:
The purpose of the role is to lead and manage the delivery of services in specified service areas, which may be defined functionally and or geographically.
The post holder is required to ensure the delivery of high quality, effective and efficient services.
As a member of the Service Management Team the post holder will contribute to and be jointly responsible for service improvement and the ongoing development of locality based partnerships to provide fully integrated provider services.
Principal Accountabilities:
The post holder will be accountable to the Head of Service Delivery for:
leading and managing, both organisationally and professionally, the delivery of all services in specified service areas, which may be defined functionally and or geographically
the quality and performance of the specified services
the management of devolved budgets in accordance with the rules and regulations of the Council and the department
developing and maintaining a service specific management structure to ensure the ongoing effective management of services and resources.
ensuring fair and equal treatment for all customers and employees
Job Specific Responsibilities:
Lead day to day service delivery and the continuous development and improvement of specified provider services in accordance with agreed targets and objectives included in council and service plans
In a specific service area ensure that all aspects of service delivery, community engagement and staffing, focus on equality of outcomes and equitable access
Manage devolved budgets in accordance with departmental and corporate procedures.
Ensure that, as a minimum, service practice meets fully defined and documented standards and that all managers and staff are fully aware of the requirements
Directly manage performance of both staff and the specific service, ensuring early intervention where performance falls below, or threatens to fall below, required standards
Implement regular, formal performance monitoring and reporting using agreed management information systems
Ensure that client information is comprehensive, regularly updated and that data protection standards and information sharing protocols are in place and are fully complied with.
Ensure that service delivery is flexible and responsive, to enable it to meet changing priorities and needs
Ensure that the specific service’s workforce development plans and skills mix are designed to meet the specific service requirements
To identify, develop and manage strategic partnerships.
SERVICE DELIVERY MANAGER - ADULTS
EMPLOYEE SPECIFICATION
In order to fulfil the standard requirements of the post, postholders must meet the following requirements. Candidates for selection for the post will only be shortlisted for interview if they can demonstrate in their application that they meet these requirements.
Core Competency
Post Requirement
Leadership and Management. Supporting the development of people .
a)
Ability to provide leadership, which empowers, enables and develops staff to achieve results.
b)
Ability to manage and monitor performance effectively and set clear objectives for the review of individual and service level performance.
c)
Significant leadership experience in a broadly based service delivery or operational area.
d)
Ability to manage resources including preparing, managing and controlling budgets.
Innovation and delivering change
a) Ability to put departmental plans into practice through agreed policies and implementation plans.
b) Ability to manage change, improve service quality and support a culture of continuous improvement.
c) An understanding of and commitment to achieving quality outcomes.
Working in a local government environment
a) Understanding of local government political systems and experience of working with elected members.
b) Understanding of public sector issues.
c) An understanding of the social care agenda.
Influencing and personal effectiveness
a) Ability to make an effective contribution to internal and external meetings including complex and sensitive negotiations.
b) Ability to resolve conflict.
c) Ability to make swift decisions and sound judgements
d) Able to work on own initiative
Working with others
a) Ability to develop, manage and contribute to partnerships involving various stakeholders to achieve positive outcomes.
b) Experience of working effectively with others to deliver multi-disciplinary and/or integrated services.
c) Ability to identify, develop and manage strategic partnerships.
Customer focus and responsiveness to local communities
a) An understanding of community issues.
b) An ability to promote a culture of customer focus within the specific service.
c) Experience of managing services to meet customer needs
Equality of Opportunity
a) Promoting, developing and monitoring a culture that ensures equality and values diversity.
Health and safety
a) To accept responsibility, under the Council’s Health and Safety Policy, for the health and safety of the specific service’s workforce, including training, risk assessments, monitoring and reporting on a regular basis.
Training, qualification, accreditation or post specific requirements
a) A degree or relevant professional qualification
b) To be able to demonstrate a knowledge of legislation, regulations and policies applicable to the relevant service area.
c) Commitment to continued professional development
d) Demonstrate a detailed knowledge and understanding of social care within local government.
e) To be able to demonstrate examples of managing services, implementing change and achieving quality outcomes.
f) Ability to produce comprehensive high quality reports, business cases and able to deliver presentations to an audience.
#J-18808-Ljbffr
Adults and Health Directorate
Pay scale: Director 45%
Internal vacancy. Applications will only be considered from existing Leeds City Council employees.
An exciting and rare opportunity has become available due to the retirement of the previous post holder. We are seeking an enthusiastic, dynamic and knowledgeable professional who is suitably qualified within the arena of either Health or Social Care. You will have a minimum of 2 years’ experience at Team Manager or PO6 equivalent level with regards to managing people and with a proven track record of delivering high quality services within a performance framework.
This post is directly responsible for the provision of the Adult Learning Disability Teams and the Transitions Team, the latter which spans across both the Adult and Children’s Directorates. This is an exciting and professionally stimulating area of work for an individual with a background in learning disability or transitions. The successful candidate will have up to date knowledge of the Mental Capacity Act and the Care Act. The applicant must be able to demonstrate significant knowledge of relevant legislation and the ability to translate that into high quality, safe practice.
The ability to work to competing deadlines and to forge excellent relationships with key partners, specifically within the NHS and Third Sector is essential.
The successful candidate will have excellent opportunities to work with commissioning colleagues and to be at the forefront of exciting commissioning work. In addition, the successful candidate will work with an enthusiastic and dynamic workforce in terms of the service.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.
All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
Job Description
Job Purpose:
The purpose of the role is to lead and manage the delivery of services in specified service areas, which may be defined functionally and or geographically.
The post holder is required to ensure the delivery of high quality, effective and efficient services.
As a member of the Service Management Team the post holder will contribute to and be jointly responsible for service improvement and the ongoing development of locality based partnerships to provide fully integrated provider services.
Principal Accountabilities:
The post holder will be accountable to the Head of Service Delivery for:
leading and managing, both organisationally and professionally, the delivery of all services in specified service areas, which may be defined functionally and or geographically
the quality and performance of the specified services
the management of devolved budgets in accordance with the rules and regulations of the Council and the department
developing and maintaining a service specific management structure to ensure the ongoing effective management of services and resources.
ensuring fair and equal treatment for all customers and employees
Job Specific Responsibilities:
Lead day to day service delivery and the continuous development and improvement of specified provider services in accordance with agreed targets and objectives included in council and service plans
In a specific service area ensure that all aspects of service delivery, community engagement and staffing, focus on equality of outcomes and equitable access
Manage devolved budgets in accordance with departmental and corporate procedures.
Ensure that, as a minimum, service practice meets fully defined and documented standards and that all managers and staff are fully aware of the requirements
Directly manage performance of both staff and the specific service, ensuring early intervention where performance falls below, or threatens to fall below, required standards
Implement regular, formal performance monitoring and reporting using agreed management information systems
Ensure that client information is comprehensive, regularly updated and that data protection standards and information sharing protocols are in place and are fully complied with.
Ensure that service delivery is flexible and responsive, to enable it to meet changing priorities and needs
Ensure that the specific service’s workforce development plans and skills mix are designed to meet the specific service requirements
To identify, develop and manage strategic partnerships.
SERVICE DELIVERY MANAGER - ADULTS
EMPLOYEE SPECIFICATION
In order to fulfil the standard requirements of the post, postholders must meet the following requirements. Candidates for selection for the post will only be shortlisted for interview if they can demonstrate in their application that they meet these requirements.
Core Competency
Post Requirement
Leadership and Management. Supporting the development of people .
a)
Ability to provide leadership, which empowers, enables and develops staff to achieve results.
b)
Ability to manage and monitor performance effectively and set clear objectives for the review of individual and service level performance.
c)
Significant leadership experience in a broadly based service delivery or operational area.
d)
Ability to manage resources including preparing, managing and controlling budgets.
Innovation and delivering change
a) Ability to put departmental plans into practice through agreed policies and implementation plans.
b) Ability to manage change, improve service quality and support a culture of continuous improvement.
c) An understanding of and commitment to achieving quality outcomes.
Working in a local government environment
a) Understanding of local government political systems and experience of working with elected members.
b) Understanding of public sector issues.
c) An understanding of the social care agenda.
Influencing and personal effectiveness
a) Ability to make an effective contribution to internal and external meetings including complex and sensitive negotiations.
b) Ability to resolve conflict.
c) Ability to make swift decisions and sound judgements
d) Able to work on own initiative
Working with others
a) Ability to develop, manage and contribute to partnerships involving various stakeholders to achieve positive outcomes.
b) Experience of working effectively with others to deliver multi-disciplinary and/or integrated services.
c) Ability to identify, develop and manage strategic partnerships.
Customer focus and responsiveness to local communities
a) An understanding of community issues.
b) An ability to promote a culture of customer focus within the specific service.
c) Experience of managing services to meet customer needs
Equality of Opportunity
a) Promoting, developing and monitoring a culture that ensures equality and values diversity.
Health and safety
a) To accept responsibility, under the Council’s Health and Safety Policy, for the health and safety of the specific service’s workforce, including training, risk assessments, monitoring and reporting on a regular basis.
Training, qualification, accreditation or post specific requirements
a) A degree or relevant professional qualification
b) To be able to demonstrate a knowledge of legislation, regulations and policies applicable to the relevant service area.
c) Commitment to continued professional development
d) Demonstrate a detailed knowledge and understanding of social care within local government.
e) To be able to demonstrate examples of managing services, implementing change and achieving quality outcomes.
f) Ability to produce comprehensive high quality reports, business cases and able to deliver presentations to an audience.
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