Project Description
One of the biggest UK rail network companies operating with rail infrastructure and asset management has a need to develop and support enterprise-level information systems. The training function within the client organization has a requirement to deliver the Data Integration and Master Data Management project within their Year 1 Business Plan. This role is key for the programme to start its transformation journey and will be aligned to the IT Delivery Lifecycle, working with a variety of stakeholders and suppliers across the programme.
Responsibilities
Engage with clients during the pre-sales stage and throughout project delivery.
Gather and document client requirements, understanding their needs and business context.
Build strong relationships for essential and effective communication & collaboration.
Collaborate with cross-functional teams to address emerging service problems.
Excellent stakeholder management skills: Interacting with internal and external stakeholders, including project teams, business units, and third-party suppliers.
Deal with services comprising different tools, suppliers, processes, and teams.
Proficiency in managing assigned product sets, applications, and IT infrastructure.
Familiarity with high availability and IT communications.
Knowledge of operating systems and applications management processes.
Consider risks, operational support models, and acceptance criteria.
Oversee and manage the Service Design & Transition Manager.
Practical experience in designing and transitioning services.
Experience with ITIL and/or accreditation.
Skills Must Have Proven experience in Service Management Architecture including Service Design & Service Transition (this role is aligned to the ITIL v4 framework ITIL Specialist - Create, Deliver & Support or ITIL v3 qualified to Service Design & Transition Lifecycle/Capabilities (Intermediate Level) or equivalent experience). Excellent stakeholder management skills and experience. Excellent communicator across all levels. Good understanding & experience in using service management tools. Management of Risk. The following key leadership capabilities are expected to be demonstrated: Creating Solutions. Influencing Others. Building Teams. Putting The Customer First. Stakeholder Management.
Nice to Have Knowledge of/experience in the UK rail industry or equivalent. Working knowledge of management structures and reporting procedures. Understanding of risk management. Experience in Service Deployment Methodologies such as 'Agile', Rapid Applications Deployment, or Dynamic Solution Deployment Methodology. Formal Project and Programme Management qualifications such as APM, PRINCE2, and MSP or equivalent lifecycle experience. Leadership Capability.
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Skills Must Have Proven experience in Service Management Architecture including Service Design & Service Transition (this role is aligned to the ITIL v4 framework ITIL Specialist - Create, Deliver & Support or ITIL v3 qualified to Service Design & Transition Lifecycle/Capabilities (Intermediate Level) or equivalent experience). Excellent stakeholder management skills and experience. Excellent communicator across all levels. Good understanding & experience in using service management tools. Management of Risk. The following key leadership capabilities are expected to be demonstrated: Creating Solutions. Influencing Others. Building Teams. Putting The Customer First. Stakeholder Management.
Nice to Have Knowledge of/experience in the UK rail industry or equivalent. Working knowledge of management structures and reporting procedures. Understanding of risk management. Experience in Service Deployment Methodologies such as 'Agile', Rapid Applications Deployment, or Dynamic Solution Deployment Methodology. Formal Project and Programme Management qualifications such as APM, PRINCE2, and MSP or equivalent lifecycle experience. Leadership Capability.
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