Service Design & Transition Senior Analyst
Location
Milton Keynes, GB About Network Rail
Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you! About our people and the recruitment process:
We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. We are also a Disability Confident Leader employer and will try our best to adapt the process to support people with disabilities. We offer excellent benefits, including: Generous annual leave (28 days plus statutory days), with the option to buy/sell days. 75% subsidy on rail and underground season tickets. Up to 75% off leisure travel for you and your family (subject to terms and conditions). Interest-free travel loan for train and car park season tickets. Discounts at stations with your Network Rail pass. Flexible/hybrid working arrangements. Volunteer leave to make a positive impact. Healthcare Scheme, GymPass discounts, Cycle to work plus more. Generous maternity, paternity, and adoption leave to support our employees during significant life moments. Brief Description
The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partners with modern and transformative technology. About the role
To manage the Service Design & Transition element of Projects & Programs introducing new or changed Services into live operation and retiring old services. Key Accountabilities: Be the single point of contact for the project on matters regarding support. Advise the project and support stakeholders of any deviations from technology and support strategy, standards, and policies. Translate the non-functional requirements into a practical support model. Facilitate the delivery of all agreed Service Acceptance Criteria including operational expenditure budget. Create and publish agreed service artefacts such as Service Definition, Service Level Agreement, and Service Catalogue entry. Chair any necessary meetings between the project and support stakeholders and provide regular progress updates. Communicate any risks and issues affecting the support organisation to the Project Manager and log them in the Network Rail risk register. Manage the Early Life Support period and facilitate a graceful handover to the operational support owners. Job Skills, Experience & Qualifications: Do you have the following skills and experience? Proven experience in Service Management. This role is aligned to the ITIL framework, therefore ITIL v3 Foundation. ITIL v3 qualified to Service Design & Transition Lifecycle/Capabilities (Intermediate Level) or equivalent experience. Good stakeholder management skills and experience. Good understanding & experience of using service management tools. Good communicator across all levels. Demonstrates a good working knowledge of management structures and reporting procedure. Understanding of risk management. Formal Project and Programme Management qualifications such as APM, PRINCE2 and MSP or equivalent experience. Closing date:
17th January 2024 - Late applications will not be accepted.
This role has also been advertised externally. Interviews will be held Face to Face at The Quadrant, Milton Keynes. Remote working opportunity!
This role requires working in the office 2/3 days a week.
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Milton Keynes, GB About Network Rail
Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you! About our people and the recruitment process:
We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. We are also a Disability Confident Leader employer and will try our best to adapt the process to support people with disabilities. We offer excellent benefits, including: Generous annual leave (28 days plus statutory days), with the option to buy/sell days. 75% subsidy on rail and underground season tickets. Up to 75% off leisure travel for you and your family (subject to terms and conditions). Interest-free travel loan for train and car park season tickets. Discounts at stations with your Network Rail pass. Flexible/hybrid working arrangements. Volunteer leave to make a positive impact. Healthcare Scheme, GymPass discounts, Cycle to work plus more. Generous maternity, paternity, and adoption leave to support our employees during significant life moments. Brief Description
The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partners with modern and transformative technology. About the role
To manage the Service Design & Transition element of Projects & Programs introducing new or changed Services into live operation and retiring old services. Key Accountabilities: Be the single point of contact for the project on matters regarding support. Advise the project and support stakeholders of any deviations from technology and support strategy, standards, and policies. Translate the non-functional requirements into a practical support model. Facilitate the delivery of all agreed Service Acceptance Criteria including operational expenditure budget. Create and publish agreed service artefacts such as Service Definition, Service Level Agreement, and Service Catalogue entry. Chair any necessary meetings between the project and support stakeholders and provide regular progress updates. Communicate any risks and issues affecting the support organisation to the Project Manager and log them in the Network Rail risk register. Manage the Early Life Support period and facilitate a graceful handover to the operational support owners. Job Skills, Experience & Qualifications: Do you have the following skills and experience? Proven experience in Service Management. This role is aligned to the ITIL framework, therefore ITIL v3 Foundation. ITIL v3 qualified to Service Design & Transition Lifecycle/Capabilities (Intermediate Level) or equivalent experience. Good stakeholder management skills and experience. Good understanding & experience of using service management tools. Good communicator across all levels. Demonstrates a good working knowledge of management structures and reporting procedure. Understanding of risk management. Formal Project and Programme Management qualifications such as APM, PRINCE2 and MSP or equivalent experience. Closing date:
17th January 2024 - Late applications will not be accepted.
This role has also been advertised externally. Interviews will be held Face to Face at The Quadrant, Milton Keynes. Remote working opportunity!
This role requires working in the office 2/3 days a week.
#J-18808-Ljbffr
