Service Designer - Payments Domain
Contract
3 Months Initially
Hybrid - 2-3 Days a week onsite in Newcastle
£530pd (Outside IR35)
Our Client has a need for a Service Designer, specifically with experience in the payments domain. We are currently seeking an experienced Service Designer to join our dynamic team to support a critical payments portfolio. This role is vital to ensure the delivery of high-quality services that meet user needs and business objectives.
Key Responsibilities:
Apply design thinking principles and human-centred methods throughout the design process. Advocate for user needs through various research methodologies. Plan, support, and facilitate workshops and design sprints with clients. Collaborate as a team player with a positive attitude, working alongside multidisciplinary teams. Communicate ideas, concepts, and insights clearly, both verbally and visually, through deliverables such as presentations, user journeys, and personas. Support the wireframing and creation of prototypes. Plan and execute user-testing sessions. Adapt to different working styles and support the team as needed. Qualifications:
At least 4 years of experience in the field of Service Design. Demonstrated passion for design, problem-solving, and understanding of human behaviour. Interest and knowledge in service and interaction design methods and tools. Excellent research skills, with the ability to analyse insights from various sources and navigate complexity. Ability to translate insights into actionable ideas and prototypes. Experience in planning and executing Design Sprints and facilitating workshops. Organised, attentive to detail, and flexible. Willingness to learn, receive feedback, and iterate on designs. A commitment to maintaining high graphic design quality in deliverables. Experience with software such as Sketch, Adobe XD, or Figma is a plus. While payments experience would certainly be beneficial, we encourage candidates who may not have direct payments experience but possess robust service design skills to apply. Your ability to apply design thinking principles and advocate for user needs will be essential to your success in this role.
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Apply design thinking principles and human-centred methods throughout the design process. Advocate for user needs through various research methodologies. Plan, support, and facilitate workshops and design sprints with clients. Collaborate as a team player with a positive attitude, working alongside multidisciplinary teams. Communicate ideas, concepts, and insights clearly, both verbally and visually, through deliverables such as presentations, user journeys, and personas. Support the wireframing and creation of prototypes. Plan and execute user-testing sessions. Adapt to different working styles and support the team as needed. Qualifications:
At least 4 years of experience in the field of Service Design. Demonstrated passion for design, problem-solving, and understanding of human behaviour. Interest and knowledge in service and interaction design methods and tools. Excellent research skills, with the ability to analyse insights from various sources and navigate complexity. Ability to translate insights into actionable ideas and prototypes. Experience in planning and executing Design Sprints and facilitating workshops. Organised, attentive to detail, and flexible. Willingness to learn, receive feedback, and iterate on designs. A commitment to maintaining high graphic design quality in deliverables. Experience with software such as Sketch, Adobe XD, or Figma is a plus. While payments experience would certainly be beneficial, we encourage candidates who may not have direct payments experience but possess robust service design skills to apply. Your ability to apply design thinking principles and advocate for user needs will be essential to your success in this role.
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