Level 3 Digital Support Technician
Company –
LEK Consulting Full Address –
Nova South, 160 Victoria Street, London, SW1E 5LB Weekly Hours Worked –
Monday to Friday 40 hours a week. Variable some weeks 8-5 and some weeks 9-6 depending on job needs Salary –
£20,000 Contact –
Email: Raymond.Duke@estio.co.uk or call 0203 834 2872 About the Company: L.E.K. Consulting is a global strategy consulting firm that uses deep industry expertise and rigorous analysis to help business leaders achieve practical results with real impact. With over 2,300 professionals located across five continents, L.E.K. specializes in Strategy and Mergers & Acquisitions (M&A) support with clients across the full range of corporates and private equity. Role Summary: The L.E.K. IT Department is seeking a Service Desk Analyst I to join the team. This position will report directly to the Regional Service Desk Team Lead. Job Description & Responsibilities: The Service Desk Analyst I provides excellent face-to-face customer service, follows instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, and is self-motivated. Responsibilities include, but are not limited to: Providing level 1 support to the L.E.K. global staff via multiple communication channels including phone, video, chat, in person, and email. Troubleshooting hardware and software issues courteously and expeditiously. Keeping inventory accurate and assessing the requirement for IT equipment. Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging. Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection. Liaising with regional admin or smart hands to set up/reimage laptops in remote offices when required. Managing IT equipment upgrades for the region. Working with supplier warranty to repair broken laptops and mobiles. Other IT-related functions and projects as requested that are not limited to daily support. Qualifications: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths). Skills Required: Technical Skills: Understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android. Good understanding of Microsoft packages including Excel, Word, Outlook, and Teams. An aptitude for acquiring technical skills and an eagerness to learn about all L.E.K. software and hardware. Personal Qualities: Excellent verbal and written communication skills. Excellent customer service, including empathic listening skills. Solid self-starter with the ability to work in a team environment. Excellent follow-up skills to see tasks through to resolution and communicate problem status to end users. Excellent organizational skills, prioritizing and managing multiple tasks. Solid ability to offer and accept feedback and constructive suggestions. Strong people skills and a knack for problem solving. Experience in a customer-focused role. Other Information: Pension, medical insurance, life and travel insurance. Future Prospects: The role offers long-term security and the opportunity to progress into a permanent position. Training to be Provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Throughout the apprenticeship, learners receive coaching, help, and guidance from a dedicated team to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to: Helpdesk Operations and Functions. Maintaining Digital Systems and Services. Fundamentals of Digital Systems. Administration of Digital Systems and Services. Change Management. Teamwork and Communications. Introduction to System Security. User and Stakeholder Training. Working in Digital Support. Data Operations and Security. Pathways and Career Progression.
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Company –
LEK Consulting Full Address –
Nova South, 160 Victoria Street, London, SW1E 5LB Weekly Hours Worked –
Monday to Friday 40 hours a week. Variable some weeks 8-5 and some weeks 9-6 depending on job needs Salary –
£20,000 Contact –
Email: Raymond.Duke@estio.co.uk or call 0203 834 2872 About the Company: L.E.K. Consulting is a global strategy consulting firm that uses deep industry expertise and rigorous analysis to help business leaders achieve practical results with real impact. With over 2,300 professionals located across five continents, L.E.K. specializes in Strategy and Mergers & Acquisitions (M&A) support with clients across the full range of corporates and private equity. Role Summary: The L.E.K. IT Department is seeking a Service Desk Analyst I to join the team. This position will report directly to the Regional Service Desk Team Lead. Job Description & Responsibilities: The Service Desk Analyst I provides excellent face-to-face customer service, follows instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, and is self-motivated. Responsibilities include, but are not limited to: Providing level 1 support to the L.E.K. global staff via multiple communication channels including phone, video, chat, in person, and email. Troubleshooting hardware and software issues courteously and expeditiously. Keeping inventory accurate and assessing the requirement for IT equipment. Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging. Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection. Liaising with regional admin or smart hands to set up/reimage laptops in remote offices when required. Managing IT equipment upgrades for the region. Working with supplier warranty to repair broken laptops and mobiles. Other IT-related functions and projects as requested that are not limited to daily support. Qualifications: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths). Skills Required: Technical Skills: Understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android. Good understanding of Microsoft packages including Excel, Word, Outlook, and Teams. An aptitude for acquiring technical skills and an eagerness to learn about all L.E.K. software and hardware. Personal Qualities: Excellent verbal and written communication skills. Excellent customer service, including empathic listening skills. Solid self-starter with the ability to work in a team environment. Excellent follow-up skills to see tasks through to resolution and communicate problem status to end users. Excellent organizational skills, prioritizing and managing multiple tasks. Solid ability to offer and accept feedback and constructive suggestions. Strong people skills and a knack for problem solving. Experience in a customer-focused role. Other Information: Pension, medical insurance, life and travel insurance. Future Prospects: The role offers long-term security and the opportunity to progress into a permanent position. Training to be Provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Throughout the apprenticeship, learners receive coaching, help, and guidance from a dedicated team to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to: Helpdesk Operations and Functions. Maintaining Digital Systems and Services. Fundamentals of Digital Systems. Administration of Digital Systems and Services. Change Management. Teamwork and Communications. Introduction to System Security. User and Stakeholder Training. Working in Digital Support. Data Operations and Security. Pathways and Career Progression.
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