Service Desk Analyst (Associate III – Production Support)

·
Full time
Location: Horsham
·
Job offered by: UST Global
·
Category: IT & Technology
Role description

UST are recruiting for a Service Desk Analyst to join our team in West Sussex, where they will be required to work on a rota basis (1 weekend per month). Shifts are: 7AM-3PM 8AM-4PM 9AM-5PM 3PM-11PM

A MIXTURE OF REMOTE AND OFFICE BASED.

The knowledge, experience, and qualifications you need: Good with Microsoft-based operating systems, especially Windows 10. Experience of the Microsoft 365 suite, including creating and administering accounts. Experience of security tooling, beyond anti-virus protection. Knowledge, experience or a qualification in the ITIL Framework. Experience of processes to keep improving service.

The knowledge, experience, and qualifications that will help: Experience as a service desk analyst. Experience of understanding customers, managing incidents and meeting business expectations.

Skills

IT Service Desk, Incident Management, ServiceNow.

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

#J-18808-Ljbffr

Recent Jobs

London (On site) · Full time

Are you a smart, driven professional who takes pride in making a difference in local communities? Turner & Townsend’s Real Estate division is experiencing significant growth and we’re looking for an experienced industry professional with health project experience to join our high-performing and collaborative Project Management team. Why Join Us? Impactful Work: Contribute to social [...]Read More... from Assistant Project Manager – Healthcare See details

Chasetown (On site) · Full time

My client, Autosmart International are a manufacturing success story! Site Operations Manager – leading fast-paced manufacturing and warehousing About Our Client Autosmart International is a manufacturing success story, leading the field in vehicle cleaning products. We are the No.1 choice of automotive trade customers across the UK. We have doubled in size in the last [...]Read More... from Site Operations Manager See details

London (On site) · Full time

CSS are looking for an experienced duty officer to join our client’s team who are a local council responsible for all areas within the Tendering district. Working hours: All shifts are 8 hours long with various start times available: Monday to Friday – start times between 6AM – 3PM Saturday & Sunday – 6AM – [...]Read More... from Duty Officer See details