Role description
UST are recruiting for a Service Desk Analyst to join our team in West Sussex, where they will be required to work on a rota basis (1 weekend per month). Shifts are: 7AM-3PM 8AM-4PM 9AM-5PM 3PM-11PM
A MIXTURE OF REMOTE AND OFFICE BASED.
The knowledge, experience, and qualifications you need: Good with Microsoft-based operating systems, especially Windows 10. Experience of the Microsoft 365 suite, including creating and administering accounts. Experience of security tooling, beyond anti-virus protection. Knowledge, experience or a qualification in the ITIL Framework. Experience of processes to keep improving service.
The knowledge, experience, and qualifications that will help: Experience as a service desk analyst. Experience of understanding customers, managing incidents and meeting business expectations.
Skills
IT Service Desk, Incident Management, ServiceNow.
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
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UST are recruiting for a Service Desk Analyst to join our team in West Sussex, where they will be required to work on a rota basis (1 weekend per month). Shifts are: 7AM-3PM 8AM-4PM 9AM-5PM 3PM-11PM
A MIXTURE OF REMOTE AND OFFICE BASED.
The knowledge, experience, and qualifications you need: Good with Microsoft-based operating systems, especially Windows 10. Experience of the Microsoft 365 suite, including creating and administering accounts. Experience of security tooling, beyond anti-virus protection. Knowledge, experience or a qualification in the ITIL Framework. Experience of processes to keep improving service.
The knowledge, experience, and qualifications that will help: Experience as a service desk analyst. Experience of understanding customers, managing incidents and meeting business expectations.
Skills
IT Service Desk, Incident Management, ServiceNow.
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
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