Service Desk Analyst / 1st Line Support / Helpdesk Analyst
Location:
Brighouse, West Yorkshire Salary:
Up to £29,000 (DOE) My award-winning client has a great opportunity for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum of 12 months experience, superb customer service skills, and excellent communication skills supporting internal and external customers and infrastructure teams. Responsibilities: Resolving incidents and user queries. Diagnosing faults or problems via ticketing systems to SLA's. Providing support via phone, help desk, and remote sessions. Escalating support cases to 2nd and 3rd line support where necessary. Preparing, configuring, and maintaining new and existing equipment. Technical Skills Required: Experience with Windows 11 and Office 365. Ideally experience with Windows Server, Active Directory, and Group Policies. Beneficial experience with network hardware and infrastructure (routers, switches, etc.). Good problem-solving and diagnostic skills are essential, along with experience troubleshooting hardware issues, fixing/repairing laptops, desktops, and printers, and the ability to diagnose and resolve a variety of software issues. Strong verbal communication, customer service, and organizational skills are also required. Working Hours:
Monday to Friday, 9:00 AM - 5:00 PM with on-call rota. This is a great opportunity to work for a market-leading, award-winning, and forward-thinking organization with great career prospects, a competitive salary, free parking, and superb benefits. Commuting Locations:
This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, and Dewsbury. Contact:
Tony (office) Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality, or disability. We operate as an employment agency and employment business.
#J-18808-Ljbffr
Brighouse, West Yorkshire Salary:
Up to £29,000 (DOE) My award-winning client has a great opportunity for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum of 12 months experience, superb customer service skills, and excellent communication skills supporting internal and external customers and infrastructure teams. Responsibilities: Resolving incidents and user queries. Diagnosing faults or problems via ticketing systems to SLA's. Providing support via phone, help desk, and remote sessions. Escalating support cases to 2nd and 3rd line support where necessary. Preparing, configuring, and maintaining new and existing equipment. Technical Skills Required: Experience with Windows 11 and Office 365. Ideally experience with Windows Server, Active Directory, and Group Policies. Beneficial experience with network hardware and infrastructure (routers, switches, etc.). Good problem-solving and diagnostic skills are essential, along with experience troubleshooting hardware issues, fixing/repairing laptops, desktops, and printers, and the ability to diagnose and resolve a variety of software issues. Strong verbal communication, customer service, and organizational skills are also required. Working Hours:
Monday to Friday, 9:00 AM - 5:00 PM with on-call rota. This is a great opportunity to work for a market-leading, award-winning, and forward-thinking organization with great career prospects, a competitive salary, free parking, and superb benefits. Commuting Locations:
This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, and Dewsbury. Contact:
Tony (office) Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality, or disability. We operate as an employment agency and employment business.
#J-18808-Ljbffr
