Job Description
IT Service Desk Analyst 1st Line Support Role £24,000 - £27,000 per annum + On-call payments (£600 per week on-call) Permanent - Full time on site in Surrey We are currently looking for Service Support Analysts to join a market leading client of ours on a permanent basis. In this position as the first point of contact, you will act as the ambassador for the IT service desk to the rest of the business and its clients. While working with your team, you will take ownership and management of the day-to-day 1st line support and provide excellent customer service. You will be required to work on site at their offices in Surrey. This will include providing an on-call support service on a rota of roughly 1 in 6-8 weeks. Please note: this position requires the candidate to hold or attain a level of Security Clearance which includes being a British Citizen and having lived in the country for the last 5 years. Service Desk Duties: Provide 1st line support Administration of Active Directory and Group Policy within MS Windows Creation, amendment & deletion of accounts on all business applications & hardware End user support for in house and 3rd party applications Resolve Laptop and Desktop issues Mobile, Hardware & Software asset management Manage 3rd party suppliers Managing and completing tickets within SLA's & KPI's Service Desk Experience & Knowledge: 6 months+ 1st line support experience Providing customer service to all levels of business Active Directory Windows 10 Office 365 Basic network troubleshooting - desirable ITIL - desirable The ability to undergo UK Security Clearance
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IT Service Desk Analyst 1st Line Support Role £24,000 - £27,000 per annum + On-call payments (£600 per week on-call) Permanent - Full time on site in Surrey We are currently looking for Service Support Analysts to join a market leading client of ours on a permanent basis. In this position as the first point of contact, you will act as the ambassador for the IT service desk to the rest of the business and its clients. While working with your team, you will take ownership and management of the day-to-day 1st line support and provide excellent customer service. You will be required to work on site at their offices in Surrey. This will include providing an on-call support service on a rota of roughly 1 in 6-8 weeks. Please note: this position requires the candidate to hold or attain a level of Security Clearance which includes being a British Citizen and having lived in the country for the last 5 years. Service Desk Duties: Provide 1st line support Administration of Active Directory and Group Policy within MS Windows Creation, amendment & deletion of accounts on all business applications & hardware End user support for in house and 3rd party applications Resolve Laptop and Desktop issues Mobile, Hardware & Software asset management Manage 3rd party suppliers Managing and completing tickets within SLA's & KPI's Service Desk Experience & Knowledge: 6 months+ 1st line support experience Providing customer service to all levels of business Active Directory Windows 10 Office 365 Basic network troubleshooting - desirable ITIL - desirable The ability to undergo UK Security Clearance
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