The following content displays a map of the jobs location - Yorkshire
Job Reference:
yorkshousinggroup/TP/81/582 Contract Type:
Permanent Salary:
£29,567.63 per annum Working Hours:
35 Location:
Yorkshire Closing Date:
02/02/2025 Job Category:
Technology Region / Division:
Yorkshire Business Unit:
Technology, Insight and Change Job Introduction
Technology is a cornerstone for Yorkshire Housing’s ambitions to become the most innovative housing organisation in the country. To help us get there, we need excellent foundations in place. We’re recruiting for a
Service Desk Analyst
to provide top-notch, first-line technical support to our users. This is a customer-focused role where you'll use your tech skills and great communication to sort out issues and handle service requests. It's all about making sure our teams get the support they need, in a way that’s clear and helpful. We believe work is something you do, not somewhere you go, so if you want to work for a company that is truly flexible and where you are valued, then this could be the role for you! What will you be doing?
As a Service Desk Analyst, you’ll be part of a great team. You’ll be reporting to a Senior Service Desk Analyst, working alongside a group of tech-savvy pros to provide technical support to colleagues across the business. Whether it’s a technical issue, a software hiccup, or a simple service request, you’ll be the person they turn to for a solution. You’ll also be keeping an eye on tasks, making sure to prioritise them based on urgency and in line with our service level agreements. Your support will help teams across different areas of the business feel confident and empowered using our technology to its fullest. Who are we looking for?
The answer is simple - if you are hardworking, driven, and ready for a new challenge, we want to hear from you. We’re also looking for the following: Great problem-solving skills and an ability to think outside the box Experience working in a Service Desk role Experience with Microsoft Intune, Entra, and Active Directory Experience with Microsoft Windows 10/11 and Mac OSX operating systems Good understanding of ITIL environment Comprehensive experience in Microsoft products and the ability to explain technical issues to non-technical colleagues Working in this role, you will be part of a rolling rota, working shift patterns between 08:00 - 18:00, Mondays - Fridays. This is to ensure that our Service Desk is covered during operating hours. The role is predominantly home-based, but we will ask you to work an average of one week per month on-site in Leeds. What’s in it for you?
This is a full-time permanent role with a salary of
£29,567.63 per annum , for a 35-hour week plus 25 days annual leave (rising annually to 30 days) plus Bank Holidays. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests, and more with our cash plan, make the most of a variety of retail discounts, and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few. Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional. Now you’re really interested?
At YH, we’re actively building a working environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role. We know that not all candidates will meet every single requirement. If your experience looks a little different from what we’re looking for and you think you can bring value to the role, we’d love to learn more about you, so please apply! If you require any additional support with your application, or have any further questions, please contact our fab recruitment team via email at recruitment@yorkshirehousing.co.uk The fine print: The closing date for applications will be
2nd February 2025 , but we might close it early if we get lots of great candidates, so don’t hang around. Interviews are scheduled to take place on 10th February 2025 in Leeds. If you’re applying for this role internally, you must inform your current line manager (it’s the right thing to do!).
#J-18808-Ljbffr
yorkshousinggroup/TP/81/582 Contract Type:
Permanent Salary:
£29,567.63 per annum Working Hours:
35 Location:
Yorkshire Closing Date:
02/02/2025 Job Category:
Technology Region / Division:
Yorkshire Business Unit:
Technology, Insight and Change Job Introduction
Technology is a cornerstone for Yorkshire Housing’s ambitions to become the most innovative housing organisation in the country. To help us get there, we need excellent foundations in place. We’re recruiting for a
Service Desk Analyst
to provide top-notch, first-line technical support to our users. This is a customer-focused role where you'll use your tech skills and great communication to sort out issues and handle service requests. It's all about making sure our teams get the support they need, in a way that’s clear and helpful. We believe work is something you do, not somewhere you go, so if you want to work for a company that is truly flexible and where you are valued, then this could be the role for you! What will you be doing?
As a Service Desk Analyst, you’ll be part of a great team. You’ll be reporting to a Senior Service Desk Analyst, working alongside a group of tech-savvy pros to provide technical support to colleagues across the business. Whether it’s a technical issue, a software hiccup, or a simple service request, you’ll be the person they turn to for a solution. You’ll also be keeping an eye on tasks, making sure to prioritise them based on urgency and in line with our service level agreements. Your support will help teams across different areas of the business feel confident and empowered using our technology to its fullest. Who are we looking for?
The answer is simple - if you are hardworking, driven, and ready for a new challenge, we want to hear from you. We’re also looking for the following: Great problem-solving skills and an ability to think outside the box Experience working in a Service Desk role Experience with Microsoft Intune, Entra, and Active Directory Experience with Microsoft Windows 10/11 and Mac OSX operating systems Good understanding of ITIL environment Comprehensive experience in Microsoft products and the ability to explain technical issues to non-technical colleagues Working in this role, you will be part of a rolling rota, working shift patterns between 08:00 - 18:00, Mondays - Fridays. This is to ensure that our Service Desk is covered during operating hours. The role is predominantly home-based, but we will ask you to work an average of one week per month on-site in Leeds. What’s in it for you?
This is a full-time permanent role with a salary of
£29,567.63 per annum , for a 35-hour week plus 25 days annual leave (rising annually to 30 days) plus Bank Holidays. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests, and more with our cash plan, make the most of a variety of retail discounts, and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few. Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional. Now you’re really interested?
At YH, we’re actively building a working environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role. We know that not all candidates will meet every single requirement. If your experience looks a little different from what we’re looking for and you think you can bring value to the role, we’d love to learn more about you, so please apply! If you require any additional support with your application, or have any further questions, please contact our fab recruitment team via email at recruitment@yorkshirehousing.co.uk The fine print: The closing date for applications will be
2nd February 2025 , but we might close it early if we get lots of great candidates, so don’t hang around. Interviews are scheduled to take place on 10th February 2025 in Leeds. If you’re applying for this role internally, you must inform your current line manager (it’s the right thing to do!).
#J-18808-Ljbffr
