UK, Flexible Required
Unrestricted right to work in UK Status
Permanent, Full Time Responsibilities
Provide efficient and effective customer service to end-users and other stakeholders Act as the first point of contact for technical service requests Log and maintain chronological details throughout a service ticket lifecycle Provide 1st line diagnosis and resolution Respond appropriately to more complex problems through escalation Prioritise and manage your workload to ensure client SLAs are met Exemplary customer service and problem-solving skills Experience in administering and supporting the latest Microsoft technologies Troubleshooting skills with Microsoft Office issues (2003 and onwards) The ability to help and support all versions of Windows desktops Knowledge of Active Directory, M365, Azure AD Knowledge of ITIL Evidence of continued professional development
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