Service Desk Analyst (SC Cleared) - 6 months - Leiston - Inside IR35
Hamilton Barnes is currently representing a market leading utilities organisation who are recruiting for a SC Cleared Service Desk Analyst, to work an initial 6 Month Contract with the view to extension for over 12 months.
The role requires 5 Days Per Week onsite in Leiston.
Key Responsibilities:
Keying the incidents from Client ticket system to Partners ticket system.
Act as an escalation point agent when difficult issues are received.
Responsible for troubleshooting IT related issues such as software/applications to hardware, including desktops, laptops, printers, and phones of the designated users.
Responsible for monitoring and maintaining defined SLAs.
Apply temporary/permanent fixes, as required to eliminate issues.
What You Will Ideally Bring:
Familiarity with ITIL practices, including incident logging, prioritization, and resolution within defined SLAs using tools such as ServiceNow or similar ITSM platforms.
Analytical mindset with the ability to diagnose and resolve issues quickly while escalating complex problems appropriately.
Familiarity with Windows OS, Microsoft Office Suite, and basic networking concepts (e.g., TCP/IP, DNS, VPN).
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users and liaise effectively with technical teams.
Clean Driving Licence.
Contract Details:
Duration: 6 months
Location: Leiston - 5 Days Per Week Onsite
Day Rate: Up to GBP225 Per Day (Inside IR35)
Active SC Clearance required.
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