This range is provided by Auxilion. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Service Desk Analyst Place of work:
Sheffield, UK - Hybrid /
Duration:
Permanent /
Hours of work:
Monday – Friday – office hours. About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions. The Service Desk Analyst will be responsible for level 1 tickets raised by our clients. You will provide high-quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. You will have proven customer service and IT Support experience, excellent phone manner, IT Service desk/helpdesk experience, Microsoft O365, Active Directory, and Exchange. This role is an excellent opportunity to develop and advance your skills. Position Responsibilities: Be the point of contact for technical queries from our clients. Meet or exceed the SLA’s provided by the customer. Ensure a high level of service and customer satisfaction. Level 1 diagnostics and resolution on desktop/laptop software and hardware in Win 10, 11 environments. Support standard desktop applications and operations. Invoke escalation procedure in a prompt and timely manner to other levels of support. Log calls accurately, update, and close tickets in service desk application. Document technical fixes and procedures. Level 1 technical services experience. Core Infrastructure – AD, Exchange, O365. Microsoft Office suite. Good understanding of Windows systems fundamentals and system management tasks. Excellent communication skills (communication to customers verbal and written is mandatory). Strong understanding of network concepts, TCP/IP stack, and common Internet protocols. Excellent attention to detail. Experience working in a helpdesk environment. Business Competencies: Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work collaboratively in a team environment. Our Company, Auxilion – About Us: Work matters. It’s where we spend a third of our lives. At Auxilion, we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance, or anything in between, our roles aim to provide each person with meaningful impact and plenty of space to grow. Seniority level
Not Applicable Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
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Service Desk Analyst Place of work:
Sheffield, UK - Hybrid /
Duration:
Permanent /
Hours of work:
Monday – Friday – office hours. About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions. The Service Desk Analyst will be responsible for level 1 tickets raised by our clients. You will provide high-quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. You will have proven customer service and IT Support experience, excellent phone manner, IT Service desk/helpdesk experience, Microsoft O365, Active Directory, and Exchange. This role is an excellent opportunity to develop and advance your skills. Position Responsibilities: Be the point of contact for technical queries from our clients. Meet or exceed the SLA’s provided by the customer. Ensure a high level of service and customer satisfaction. Level 1 diagnostics and resolution on desktop/laptop software and hardware in Win 10, 11 environments. Support standard desktop applications and operations. Invoke escalation procedure in a prompt and timely manner to other levels of support. Log calls accurately, update, and close tickets in service desk application. Document technical fixes and procedures. Level 1 technical services experience. Core Infrastructure – AD, Exchange, O365. Microsoft Office suite. Good understanding of Windows systems fundamentals and system management tasks. Excellent communication skills (communication to customers verbal and written is mandatory). Strong understanding of network concepts, TCP/IP stack, and common Internet protocols. Excellent attention to detail. Experience working in a helpdesk environment. Business Competencies: Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work collaboratively in a team environment. Our Company, Auxilion – About Us: Work matters. It’s where we spend a third of our lives. At Auxilion, we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance, or anything in between, our roles aim to provide each person with meaningful impact and plenty of space to grow. Seniority level
Not Applicable Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr
