Job Title:
Service Desk Analyst – Standard Office Hours Job Ref No:
201 Salary (per day):
£140 per Day (Inside IR35 – Umbrella Contractors Only) Start Date:
ASAP Contract:
Contract (Initial 3 Months, with Potential for Permanent Placement) Location:
Onsite Role, Bristol, UK Hours:
Monday to Friday, Office Hours About the Role: We are seeking a
proactive and customer-focused Service Desk Analyst
to join our client’s dynamic IT support team based in Bristol. This
onsite role
offers an excellent opportunity to provide critical first-line technical support while honing your skills in a fast-paced IT environment. As the
first point of contact for IT support , you will play a vital role in resolving technical issues, ensuring customer satisfaction, and collaborating with teams to deliver seamless service desk operations. Key Responsibilities: Incident Management:
Efficiently log, categorise, and prioritise incidents and service requests via phone, email, or ticketing systems. Troubleshooting:
Diagnose and resolve
hardware, software, and network issues , escalating when needed. Customer Service:
Deliver exceptional customer service by keeping users informed about the progress and resolution of their requests. Documentation:
Maintain accurate records of troubleshooting steps, resolutions, and incident details in the ticketing system. User Support:
Assist with tasks such as
account creation, password resets, and access issues
across various systems. Continuous Improvement:
Identify recurring issues and suggest process enhancements to reduce incident rates. Collaboration:
Work closely with other IT teams to ensure effective resolution of escalated issues and a seamless user experience. Key Skills and Experience: Technical Knowledge:
Proficient in Windows OS, Microsoft Office Suite, desktop applications, and ticketing systems. Experience with
Active Directory, VMWare, networking fundamentals, and remote support tools
is a plus. Problem-Solving:
Strong analytical skills with a solutions-driven mindset. Communication:
Excellent verbal and written communication skills, capable of explaining technical concepts clearly. Customer Focus:
A dedicated commitment to providing outstanding customer support. Time Management:
Ability to multitask and prioritise effectively in a fast-paced work environment. Experience:
Recent experience in a
Service Desk role
is essential. Qualifications: Advantageous:
A relevant IT qualification such as
CompTIA A+ ,
ITIL Foundation , or equivalent. Why Join Us? Career Growth:
Opportunity to transition into a permanent role and gain valuable experience in a fast-moving IT environment. Dynamic Environment:
Be part of a collaborative and supportive IT team that values innovation and professional development. Location:
Work onsite in Bristol, a vibrant city with excellent transport links.
#J-18808-Ljbffr
Service Desk Analyst – Standard Office Hours Job Ref No:
201 Salary (per day):
£140 per Day (Inside IR35 – Umbrella Contractors Only) Start Date:
ASAP Contract:
Contract (Initial 3 Months, with Potential for Permanent Placement) Location:
Onsite Role, Bristol, UK Hours:
Monday to Friday, Office Hours About the Role: We are seeking a
proactive and customer-focused Service Desk Analyst
to join our client’s dynamic IT support team based in Bristol. This
onsite role
offers an excellent opportunity to provide critical first-line technical support while honing your skills in a fast-paced IT environment. As the
first point of contact for IT support , you will play a vital role in resolving technical issues, ensuring customer satisfaction, and collaborating with teams to deliver seamless service desk operations. Key Responsibilities: Incident Management:
Efficiently log, categorise, and prioritise incidents and service requests via phone, email, or ticketing systems. Troubleshooting:
Diagnose and resolve
hardware, software, and network issues , escalating when needed. Customer Service:
Deliver exceptional customer service by keeping users informed about the progress and resolution of their requests. Documentation:
Maintain accurate records of troubleshooting steps, resolutions, and incident details in the ticketing system. User Support:
Assist with tasks such as
account creation, password resets, and access issues
across various systems. Continuous Improvement:
Identify recurring issues and suggest process enhancements to reduce incident rates. Collaboration:
Work closely with other IT teams to ensure effective resolution of escalated issues and a seamless user experience. Key Skills and Experience: Technical Knowledge:
Proficient in Windows OS, Microsoft Office Suite, desktop applications, and ticketing systems. Experience with
Active Directory, VMWare, networking fundamentals, and remote support tools
is a plus. Problem-Solving:
Strong analytical skills with a solutions-driven mindset. Communication:
Excellent verbal and written communication skills, capable of explaining technical concepts clearly. Customer Focus:
A dedicated commitment to providing outstanding customer support. Time Management:
Ability to multitask and prioritise effectively in a fast-paced work environment. Experience:
Recent experience in a
Service Desk role
is essential. Qualifications: Advantageous:
A relevant IT qualification such as
CompTIA A+ ,
ITIL Foundation , or equivalent. Why Join Us? Career Growth:
Opportunity to transition into a permanent role and gain valuable experience in a fast-moving IT environment. Dynamic Environment:
Be part of a collaborative and supportive IT team that values innovation and professional development. Location:
Work onsite in Bristol, a vibrant city with excellent transport links.
#J-18808-Ljbffr
