Service Desk Engineer (Contract)

Our Client is looking for highly skilled and customer-focused IT Engineer to join our Service Desk team. The successful candidate will provide expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. This role requires strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment. Start Date: January 2025 Duration: 51 Days (initially) Pay Rate: £150/day (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: £168/day (includes rolled up holiday) IR35 Status: Inside Location: Edinburgh Responsibilities: Serve as the primary point of contact for customers requiring technical support for Windows 11 devices. Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary. Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided. Maintain accurate records of incidents, resolutions, and updates using the ticketing system. Collaborate with other teams to implement and improve support processes and knowledge base resources. Stay current with Windows 11 updates, best practices, and new features to deliver effective support. Required Skills and Experience: Proven experience in supporting Windows 11 in a service desk environment. Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software. Excellent customer communication and interpersonal skills. Strong problem-solving ability, with a methodical and patient approach to technical challenge. Familiarity with ITIL processes and service desk tools. Ability to work independently and as part of a team to deliver high-quality support. Experience with remote desktop tools and scripting (e.g., PowerShell) to automate tasks. Preferred Qualifications: Soft Skills: Flexible approach and ability to work co-operatively within a newly created team environment. Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error free / with minimal non-functional defects. Experience in operationally supporting large, complex technical environment. Methodical and structured in their approach to tasks. Capability to organise and prioritise tasks. Strong interpersonal skills to establish/maintain relationships and interact with team members. Strong organisation and time management skills. Strong analytical and problem solving skills. To apply for this Support Engineer Contract job, please click the button below and submit your latest CV. Curo Services endeavour to respond to all applications. However, this may not always be possible during periods of high volume. Thank you for your patience.

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