Join a Leading IT Solutions Provider as a Service Desk Engineer!
Location: Horsham (Must be a driver with your own transport) Salary: £30,000 - £40,000 DOE Hours: Monday - Friday, 09:00 - 17:30
About: Our client is a dynamic IT outsourcing and managed services provider passionate about delivering innovative solutions to SMEs. Join their friendly, motivated team and grow your career in a supportive environment that prioritises your development.
About the Role: As a Service Desk Engineer, you'll play a vital role in supporting clients, ensuring smooth IT operations, and helping to drive their continued success.
What You'll Do:
Handle Service Desk queries via phone, email, and callbacks. Provide remote support using RMM systems and address alerts proactively. Visit client sites across the South-East and London for hands-on support. Log and manage tickets in AutoTask, keeping clients informed. Monitor and maintain backup systems and assist with configurations. Identify and share sales opportunities with the Account Management team. Propose and implement service improvements to elevate client satisfaction. Prioritise tasks effectively, maintaining accurate documentation. Deliver projects, installations, and escalations while developing your skills.
What We're Looking For: Independent worker with strong organisational skills. Calm and professional communicator, even under pressure. Respectful of confidentiality and sensitive client information. Detail-oriented problem solver with sound decision-making skills. Team player with excellent interpersonal abilities. Technically proficient with a passion for IT and innovation.
If you're driven, eager to learn, and ready to take your IT career to the next level, we'd love to hear from you!
Apply today and join a team where your passion for technology will truly shine! #J-18808-Ljbffr
Location: Horsham (Must be a driver with your own transport) Salary: £30,000 - £40,000 DOE Hours: Monday - Friday, 09:00 - 17:30
About: Our client is a dynamic IT outsourcing and managed services provider passionate about delivering innovative solutions to SMEs. Join their friendly, motivated team and grow your career in a supportive environment that prioritises your development.
About the Role: As a Service Desk Engineer, you'll play a vital role in supporting clients, ensuring smooth IT operations, and helping to drive their continued success.
What You'll Do:
Handle Service Desk queries via phone, email, and callbacks. Provide remote support using RMM systems and address alerts proactively. Visit client sites across the South-East and London for hands-on support. Log and manage tickets in AutoTask, keeping clients informed. Monitor and maintain backup systems and assist with configurations. Identify and share sales opportunities with the Account Management team. Propose and implement service improvements to elevate client satisfaction. Prioritise tasks effectively, maintaining accurate documentation. Deliver projects, installations, and escalations while developing your skills.
What We're Looking For: Independent worker with strong organisational skills. Calm and professional communicator, even under pressure. Respectful of confidentiality and sensitive client information. Detail-oriented problem solver with sound decision-making skills. Team player with excellent interpersonal abilities. Technically proficient with a passion for IT and innovation.
If you're driven, eager to learn, and ready to take your IT career to the next level, we'd love to hear from you!
Apply today and join a team where your passion for technology will truly shine! #J-18808-Ljbffr
