Service Desk Engineer

Role: Service Desk Engineer Pay: 26,000 - 30,000 DOE Location: Hertford (Hybrid) On behalf of one of our top clients, a leading managed service provider, we are seeking an experienced Service Desk Engineer to join their expanding team. Responsibilities: All actions completed throughout the day entered in ConnectWise and timesheet will be completed prior to leaving the office Answering the telephone and providing excellent customer service at all times Correct attire worn always including site visits Ensuring you are meeting your set KPI's and overall the Service Desk Golden KPI's When creating or assigning a ticket all fields to be completed correctly (Customer name, type/subtype, technician assigned) Escalate IT issues to the Senior IT Service Desk Engineer/Service Desk Manager where necessary Creating/maintaining IT Glue for customers as well as internally Providing solutions to the Sales team for customers where asked Making recommendations to the Sales team from the Service desk where identified Responsible for assisting in the management of the hosted environment and local infrastructure for all customers Diagnose and resolve technical issues for our customers as well as internally Undertake small to medium-sized IT projects as instructed by the Service Desk Manager Ensuring security and upgrades are applied and kept up to date on desktops and laptops for our customers as well as internally Ensure all logs for equipment and users are maintained for our customers and internally Setting up and configuring new core servers for our customers and internally Ensuring all software purchased licensing is recorded and maintained for our customers and internally Providing support for MAC and PC for our customers and internally Other : Excellent time keeping (Arriving on time) Prepare documents, meeting materials and correspondence Perform basic administrative support duties as required to meet specific operational objectives Perform miscellaneous job-related duties as assigned by the Service Desk Manager Work extra hours to meet deadlines, as required and where reasonable Provide assistance as required to the Service Desk Manager Requirements: Helpdesk experience minimum of 12 months Windows 10/11 Managed Support Printer Managed Support Server 2016/2019 Managed Support Management of Domains/DNS on GoDaddy/123 Reg etc Basic Group Policy Management and Active Directory Office 365 Admin Centre / Exchange Working Experience SharePoint / OneDrive / Teams Networking (DNS, DHCP, TCP/IP) Cyber Security Solutions (AV, Email Security, Web Filtering) Understanding of PowerShell Desirables: MSP (Managed Service Provider) experience 24 months+ Hyper V / VMWare VOIP Telephony Support - 3CX/Horizon Remote Desktop: Azure WVD / RDS MDM Solutions: Intune / Hexnode etc Creation of new Server Infrastructure, Roles Installed from scratch ConnectWise Manage / Automate RMM Tool / ITGlue VLAN experience Full working knowledge of PowerShell and creation of scripts If this sounds like it could be the right opportunity for you then please

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