Customer Support Engineering Manager
Salary is in the region of £65K + bonus + company vehicle + other benefits. (Salary is dependant on experience, skill level etc).
Location: Warwickshire
About the Role:
Are you experienced in leading a team of Service Engineers and managing a Technical Support Help Desk?
Are you interested in joining a Midlands based engineering company that is recognised for excellence in the industry? This role is ideal for an Engineering Manager with a strong background in engineering and customer support, who is looking to contribute to a reputable and dynamic company. There will be occasional travel to customer sites with an occasional overnight stay.
The company supplies high-speed machine tools to a wide variety of precision engineering companies within the Aerospace, Automotive, Power generation, Oil and gas, and Motorsport sectors. They provide excellent training to their customers and to internal staff.
Responsibilities:
Supporting machine tool sales and warranties. Managing the technical helpdesk. Supporting service engineers with onsite customer issues. Assisting regional team leaders. Diagnosing and providing root cause analysis for service issues. Motivating and mentoring the service team.
Requirements:
Proven experience in managing a team of service engineers and technical support staff. Strong commercial acumen with effective customer service and negotiation skills. Engineering Management experience is essential, with a preference for candidates with machine tool knowledge. Engineering degree preferred but not essential. UK driving license required. Health and Safety is paramount; IOSHH or equivalent certification would be an advantage. IT literate.
This is an exceptional engineering company - great to work for.
Ready to apply?
Contact:
Bill Bates Heathcote Recruitment Limited #J-18808-Ljbffr
Salary is in the region of £65K + bonus + company vehicle + other benefits. (Salary is dependant on experience, skill level etc).
Location: Warwickshire
About the Role:
Are you experienced in leading a team of Service Engineers and managing a Technical Support Help Desk?
Are you interested in joining a Midlands based engineering company that is recognised for excellence in the industry? This role is ideal for an Engineering Manager with a strong background in engineering and customer support, who is looking to contribute to a reputable and dynamic company. There will be occasional travel to customer sites with an occasional overnight stay.
The company supplies high-speed machine tools to a wide variety of precision engineering companies within the Aerospace, Automotive, Power generation, Oil and gas, and Motorsport sectors. They provide excellent training to their customers and to internal staff.
Responsibilities:
Supporting machine tool sales and warranties. Managing the technical helpdesk. Supporting service engineers with onsite customer issues. Assisting regional team leaders. Diagnosing and providing root cause analysis for service issues. Motivating and mentoring the service team.
Requirements:
Proven experience in managing a team of service engineers and technical support staff. Strong commercial acumen with effective customer service and negotiation skills. Engineering Management experience is essential, with a preference for candidates with machine tool knowledge. Engineering degree preferred but not essential. UK driving license required. Health and Safety is paramount; IOSHH or equivalent certification would be an advantage. IT literate.
This is an exceptional engineering company - great to work for.
Ready to apply?
Contact:
Bill Bates Heathcote Recruitment Limited #J-18808-Ljbffr
