Service Lead
Job Type:
Full Time, Permanent Salary:
£35,435 Per Annum + Area Weighting Allowance Hours:
Monday - Friday 09:00-17:00 with an hour lunch. The successful candidate will also be expected to be a part of the CAS-2 on-call rota, which spans over weekends, evenings, and bank holidays. These shifts will be fairly allocated amongst the CAS-2 national management team. Location:
Northeast Travel:
Required as needed within the region. A Full Driving License and access to your own vehicle are essential. Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime. Nacro delivers the Community Accommodation Support service (CAS), a national service across England and Wales that allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed. CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders. Who are we looking for? This is an exciting opportunity to join our team as a Service Lead to manage and lead a team of Support Workers to deliver high-quality, effective supported housing services and housing management services to a range of service user groups (including those on Bail, prison leavers, and those going through the criminal justice system) that meet their needs, contractual requirements, and organisational financial targets. You will be able to demonstrate extensive knowledge of support planning and safeguarding as well as experience of working with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment, and housing support). We are looking for a Service Lead who is able to prioritise tasks effectively; ensuring their team is supported, Service Users' needs are prioritised, and contractual KPIs are met. You will need to be adaptable and highly organised to balance your time. You will champion relationship mapping in your region, including developing links with supporting agencies, promoting CAS at external forums, and being part of multi-agency meetings. You will have previous line management experience and the ability to successfully lead and line manage a team. You will have excellent people skills, which will include problem-solving and both written and verbal communication skills. The role offers flexible working in the community (visiting staff and properties) in the Northwest London region. The role includes lone working, and you will meet with your team regularly to discuss complex cases. You will be required to travel for training and team meetings. Key Responsibilities: Effectively lead and deliver services which comply with the regulatory framework. Meet service quality standards and ensure your team adheres to all operational and policy standards. Be the accountable lead for the service. Ensure all service user support and safety plans are in place, are in date, and reflect individual needs. Ensure your staff team understands and meets the agreed financial standards on voids, arrears, and re-lets. Act as a lead operational partner liaising with other agencies, partners, and commissioners as required. Agree service level agreements with external agencies that can provide specialist support to your service and build and maintain effective working relationships both externally and internally. Work collaboratively with other internal support services - such as Quality, Policy, and Safeguarding as well as Finance, IT, and HR in order to ensure we are providing the best service to our users. Promote service user involvement in service design and delivery. Manage the rota and on-call arrangements to ensure that appropriate support is in place and participate in that rota. What you can expect from us: A dynamic and supportive team who delivers results for the people we support every day. The opportunity to work flexibly within the community as this role allows you to work from home in between property visits. A commitment to helping you learn and develop your career. Excellent benefits including a great annual leave.
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Full Time, Permanent Salary:
£35,435 Per Annum + Area Weighting Allowance Hours:
Monday - Friday 09:00-17:00 with an hour lunch. The successful candidate will also be expected to be a part of the CAS-2 on-call rota, which spans over weekends, evenings, and bank holidays. These shifts will be fairly allocated amongst the CAS-2 national management team. Location:
Northeast Travel:
Required as needed within the region. A Full Driving License and access to your own vehicle are essential. Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime. Nacro delivers the Community Accommodation Support service (CAS), a national service across England and Wales that allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed. CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders. Who are we looking for? This is an exciting opportunity to join our team as a Service Lead to manage and lead a team of Support Workers to deliver high-quality, effective supported housing services and housing management services to a range of service user groups (including those on Bail, prison leavers, and those going through the criminal justice system) that meet their needs, contractual requirements, and organisational financial targets. You will be able to demonstrate extensive knowledge of support planning and safeguarding as well as experience of working with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment, and housing support). We are looking for a Service Lead who is able to prioritise tasks effectively; ensuring their team is supported, Service Users' needs are prioritised, and contractual KPIs are met. You will need to be adaptable and highly organised to balance your time. You will champion relationship mapping in your region, including developing links with supporting agencies, promoting CAS at external forums, and being part of multi-agency meetings. You will have previous line management experience and the ability to successfully lead and line manage a team. You will have excellent people skills, which will include problem-solving and both written and verbal communication skills. The role offers flexible working in the community (visiting staff and properties) in the Northwest London region. The role includes lone working, and you will meet with your team regularly to discuss complex cases. You will be required to travel for training and team meetings. Key Responsibilities: Effectively lead and deliver services which comply with the regulatory framework. Meet service quality standards and ensure your team adheres to all operational and policy standards. Be the accountable lead for the service. Ensure all service user support and safety plans are in place, are in date, and reflect individual needs. Ensure your staff team understands and meets the agreed financial standards on voids, arrears, and re-lets. Act as a lead operational partner liaising with other agencies, partners, and commissioners as required. Agree service level agreements with external agencies that can provide specialist support to your service and build and maintain effective working relationships both externally and internally. Work collaboratively with other internal support services - such as Quality, Policy, and Safeguarding as well as Finance, IT, and HR in order to ensure we are providing the best service to our users. Promote service user involvement in service design and delivery. Manage the rota and on-call arrangements to ensure that appropriate support is in place and participate in that rota. What you can expect from us: A dynamic and supportive team who delivers results for the people we support every day. The opportunity to work flexibly within the community as this role allows you to work from home in between property visits. A commitment to helping you learn and develop your career. Excellent benefits including a great annual leave.
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Industry:
Non-profit Organizations
Specialties:
education courses, housing, training and work placements, young people
Employees:
501-1,000
Founded:
1966
Address:
16-17 Devonshire Square, London, London, GB, EC2M 4SQ
Nacro sees your future, whatever the past. That’s why our housing, justice, substance misuse and education services work alongside people to give them the support and skills they need to succeed. And it's why we fight for their voices to be heard and campaign together to create lasting change.
