Service Leader – Petrol Filling Station

This will be shift work whereby an early would start at 5.30am and a late shift would finish no later than 10.30pm. As a Service Leader, you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are in place at all times. In this hands-on customer-facing role, you’ll be competent to manage a high volume environment with an assertive, can-do approach following our Westmorland Family principles and delivering a high standard of customer service. Your responsibilities will be to: Lead the shift to ensure the team is delivering excellent customer service and brand excellence. Ensure that all procedures including cash-handling and stock management are carried out. Take full responsibility for your allocated area (Fuel/Deli/Retail) ensuring appropriate stock levels, product presentation, efficiencies and service are delivered to the highest standard. Open and close the unit according to opening and closing procedures. Ensure health and safety and food safety checks are carried out. Manage the deployment of colleagues on a day-to-day basis, ensuring the right people are in the right place at the right time including the management of breaks according to customer demand. Support colleagues with any customer complaints ensuring a positive resolution. Support the training of new colleagues through their 12 weeks induction journey, refresher, and any other relevant training. Ensure that the team maintain a clean, tidy and safe environment that is compliant with relevant legislation and internal policies and procedures. Ensure that all areas are kept to the company standard throughout the shift. Ensure a smooth handover of shift to the next service leader. Look at the business through the eyes of our customers to spot and act on opportunities that will bring commercial benefit, ensuring you work to continuously improve and impress. Ensure day-to-day management of colleague issues e.g. lateness, sickness etc. Manage colleague performance on shift through coaching and leading by example. Implement products and standards throughout the department. To be successful in this role, you must have: The ability to lead and motivate a team. A can-do attitude with a lean and agile mindset. Great communication skills. High standards of excellence within delivery of quality food, cleanliness, and service. Excellent planning and organisational skills. Ideally, you will have previously run shifts successfully in a high volume, fast-paced environment. Any experience in stock management and hospitality would be a bonus.

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