Service Leader
Stratstone
Porsche Centre Sutton Coldfield
Can you bring a passion for incredible customer service to a new career as Service Leader/ Manager at Porsche Sutton Coldfield?
Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Leader/ Manager, you’ll manage our Service Department, leading your team and maintaining standards, whilst ensuring our customers drive away happy.
What does the role of Service Leader involve?
Ensure all warranty and repair work adheres to both manufacturer and company standards Manage the Service department’s budgets, accounts and costs, whilst maximising efficiency and profitability via labour sales, parts and materials Review pricing policies and ensure appropriate legislation is adhered to Lead your Service Team, motivating and coaching to over-achieve targets and KPIs Maintain a safe working environment, adhering to health and safety processes Enhance customer service levels to achieve a fantastic CSI score for your department What qualities do I need to succeed in the Service Leader role?
A background in running a successful workshop or parts department Experience of working in a fast-paced, target driven environment Impressive leadership skills, able to motivate a team to work together and exceed targets Strong business acumen, alongside great knowledge of consumer and vehicle legislation A passion for providing exceptional levels of customer service, and putting smiles on faces! Diversity is Our Strength: Lithia UK recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.
#J-18808-Ljbffr
Ensure all warranty and repair work adheres to both manufacturer and company standards Manage the Service department’s budgets, accounts and costs, whilst maximising efficiency and profitability via labour sales, parts and materials Review pricing policies and ensure appropriate legislation is adhered to Lead your Service Team, motivating and coaching to over-achieve targets and KPIs Maintain a safe working environment, adhering to health and safety processes Enhance customer service levels to achieve a fantastic CSI score for your department What qualities do I need to succeed in the Service Leader role?
A background in running a successful workshop or parts department Experience of working in a fast-paced, target driven environment Impressive leadership skills, able to motivate a team to work together and exceed targets Strong business acumen, alongside great knowledge of consumer and vehicle legislation A passion for providing exceptional levels of customer service, and putting smiles on faces! Diversity is Our Strength: Lithia UK recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.
#J-18808-Ljbffr
