Overview
We are looking for a Service Manager In Dependency & Recovery Commissioned Rehabilitative Services (CRS) - Yorkshire and The Humber and Hull and East Riding.
This is an exciting new opportunity to join our team. We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. What you will be doing?
The Dependency and Recovery (D&R) Service Manager role integrates a joint strategic and operational approach to service and partnership management within our D&R Service, supporting adult males involved in the Criminal Justice system who have substance misuse issues. The service is designed to improve engagement into treatment services and ‘bridge the gap’ between probation and substance misuse services in the community by offering practical assistance and ongoing support through a range of timebound, enforceable and motivational interventions. Our service success is dependent on appropriate staff recruitment, development, retention and practice. You are responsible for ensuring that you and the Team Leaders who report to you are highly people-focused, providing a vision of success, coaching and all practical supports that enable your team to thrive. Overseeing the D&R Service across Yorkshire and the Humber probation services, you will ensure service delivery is compliant with our HMPPS contracts and performance targets. You will also contribute to wider CRS, and Forward Trust objectives, projects and aspirations. You will proactively develop D&R services and contribute to our wider learning and development of all CRS. You will be responsible for line managing primarily two Team Leaders and a Lived Experience Co-Ordinator, ensuring the effective running and development of these functions. You will manage and support teams delivering a range of interventions within the D&R framework, working within the probation offices and Forward sites in a hybrid model. You are responsible for the development, maintenance and creation of key strategic and operational partner relationships and ensure your team leaders are maintaining key partner relationships, ensuring a stakeholder strategy plan for communication and engagement. This is key to promoting/increasing and enhancing referral pathways and developing joint working agreements to improve outcomes for our service users. Your team will deliver services in the boroughs assigned to you, providing a majority of in-person support. Just like you, they will build and maintain positive working relationships with their probation practitioner colleagues and all stakeholders involved in their Service User’s care. You will provide visible leadership, travelling across the regions you are responsible for, attending essential meetings and ensuring smooth project delivery so contractual targets and obligations are met, safely and the service is delivered to a high standard. CRS Dependency and Recovery are in-person services. You will regularly work from a PDU, Prison, community space or Forward Trust premises with your team. You may work from home where this meets a clear business need but should expect to spend at least three days a week meeting staff, partners, attending key meetings and visiting probation/prison delivery units in your area. You will be responsible for contributing to the targets set by Forward and the local commissioners. One of the key targets will be access into service and measuring outcomes, so cooperative working relationships with other partner agencies is vital to this role. From a strategic perspective, you will work in conjunction with senior management and contribute to improvement plans, produce performance reports for commissioners and attend contract meetings. You will also be responsible for ensuring data accurately reflects output and is submitted within set deadlines, which includes ensuring services are audit compliant. The specific regions for which you have responsibility may be subject to change, depending on the needs and changes within the organisation at any given time. What we are looking for?
A thorough understanding and relevant experience of providing substance misuse services in prison or community. Demonstrable knowledge of Community Rehabilitation Company (CRC), National Probation Service (NPS) and Criminal Justice services in custodial or community settings. Understanding of Psychosocial interventions and community provision. Previous experience of developing and implementing service improvements. Demonstrable success in the effective management of people and performance, with evidence-based, tangible outcomes. Ability to effectively lead and motivate teams, including through change processes. Experience of supervising and supporting staff to enhance their skills and enable them to work effectively. Experience of contract management, recruitment experience and data management. Understanding of and sensitivity to equality, diversity and inclusion. Working knowledge of Microsoft Office packages. Experience and knowledge of database monitoring systems, including overseeing the collection, recording and collating of information, including statistical data, for audit, research and reporting purposes. Excellent organisational, time management and planning skills. Flexibility to meet the needs of the service as it develops. Ability to represent The Forward Trust in a positive and professional manner. A positive problem-solving approach with the ability to focus on key issues quickly and clearly. Professional and collaborative, with effective negotiating and influencing skills. Relationship marketing, partnership building for service integration communication/information sharing, presentation skills. Ability to engage effectively with a wide range of stakeholders. What we offer
Training and development opportunities. Flexible working. Simply Health Cashback Scheme (Optional). Season Ticket Loan Scheme. Cycle to work scheme. Crisis Loan Scheme. Electric Car Scheme. 3 x Wellbeing Days (pro rata'd for part-time employees). Access to Blue Light Card. 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays. Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter. Death in Service Payment (2x annual salary). Critical Illness Insurance (subject to qualifying criteria). Diversity at Forward Trust Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. We will consider full and part-time applicants for this role. Please note the closing date for this role is 31st January 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Person specification
1DR Service Manager YATH 2024 (002)
#J-18808-Ljbffr
We are looking for a Service Manager In Dependency & Recovery Commissioned Rehabilitative Services (CRS) - Yorkshire and The Humber and Hull and East Riding.
This is an exciting new opportunity to join our team. We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. What you will be doing?
The Dependency and Recovery (D&R) Service Manager role integrates a joint strategic and operational approach to service and partnership management within our D&R Service, supporting adult males involved in the Criminal Justice system who have substance misuse issues. The service is designed to improve engagement into treatment services and ‘bridge the gap’ between probation and substance misuse services in the community by offering practical assistance and ongoing support through a range of timebound, enforceable and motivational interventions. Our service success is dependent on appropriate staff recruitment, development, retention and practice. You are responsible for ensuring that you and the Team Leaders who report to you are highly people-focused, providing a vision of success, coaching and all practical supports that enable your team to thrive. Overseeing the D&R Service across Yorkshire and the Humber probation services, you will ensure service delivery is compliant with our HMPPS contracts and performance targets. You will also contribute to wider CRS, and Forward Trust objectives, projects and aspirations. You will proactively develop D&R services and contribute to our wider learning and development of all CRS. You will be responsible for line managing primarily two Team Leaders and a Lived Experience Co-Ordinator, ensuring the effective running and development of these functions. You will manage and support teams delivering a range of interventions within the D&R framework, working within the probation offices and Forward sites in a hybrid model. You are responsible for the development, maintenance and creation of key strategic and operational partner relationships and ensure your team leaders are maintaining key partner relationships, ensuring a stakeholder strategy plan for communication and engagement. This is key to promoting/increasing and enhancing referral pathways and developing joint working agreements to improve outcomes for our service users. Your team will deliver services in the boroughs assigned to you, providing a majority of in-person support. Just like you, they will build and maintain positive working relationships with their probation practitioner colleagues and all stakeholders involved in their Service User’s care. You will provide visible leadership, travelling across the regions you are responsible for, attending essential meetings and ensuring smooth project delivery so contractual targets and obligations are met, safely and the service is delivered to a high standard. CRS Dependency and Recovery are in-person services. You will regularly work from a PDU, Prison, community space or Forward Trust premises with your team. You may work from home where this meets a clear business need but should expect to spend at least three days a week meeting staff, partners, attending key meetings and visiting probation/prison delivery units in your area. You will be responsible for contributing to the targets set by Forward and the local commissioners. One of the key targets will be access into service and measuring outcomes, so cooperative working relationships with other partner agencies is vital to this role. From a strategic perspective, you will work in conjunction with senior management and contribute to improvement plans, produce performance reports for commissioners and attend contract meetings. You will also be responsible for ensuring data accurately reflects output and is submitted within set deadlines, which includes ensuring services are audit compliant. The specific regions for which you have responsibility may be subject to change, depending on the needs and changes within the organisation at any given time. What we are looking for?
A thorough understanding and relevant experience of providing substance misuse services in prison or community. Demonstrable knowledge of Community Rehabilitation Company (CRC), National Probation Service (NPS) and Criminal Justice services in custodial or community settings. Understanding of Psychosocial interventions and community provision. Previous experience of developing and implementing service improvements. Demonstrable success in the effective management of people and performance, with evidence-based, tangible outcomes. Ability to effectively lead and motivate teams, including through change processes. Experience of supervising and supporting staff to enhance their skills and enable them to work effectively. Experience of contract management, recruitment experience and data management. Understanding of and sensitivity to equality, diversity and inclusion. Working knowledge of Microsoft Office packages. Experience and knowledge of database monitoring systems, including overseeing the collection, recording and collating of information, including statistical data, for audit, research and reporting purposes. Excellent organisational, time management and planning skills. Flexibility to meet the needs of the service as it develops. Ability to represent The Forward Trust in a positive and professional manner. A positive problem-solving approach with the ability to focus on key issues quickly and clearly. Professional and collaborative, with effective negotiating and influencing skills. Relationship marketing, partnership building for service integration communication/information sharing, presentation skills. Ability to engage effectively with a wide range of stakeholders. What we offer
Training and development opportunities. Flexible working. Simply Health Cashback Scheme (Optional). Season Ticket Loan Scheme. Cycle to work scheme. Crisis Loan Scheme. Electric Car Scheme. 3 x Wellbeing Days (pro rata'd for part-time employees). Access to Blue Light Card. 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays. Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter. Death in Service Payment (2x annual salary). Critical Illness Insurance (subject to qualifying criteria). Diversity at Forward Trust Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. We will consider full and part-time applicants for this role. Please note the closing date for this role is 31st January 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Person specification
1DR Service Manager YATH 2024 (002)
#J-18808-Ljbffr
Industry:
Non-profit Organization Management
Specialties:
Addiction, Drug and Alcohol Treatment, Criminal Justice
Employees:
501-1,000
Founded:
1991
Address:
170 Kennington Lane, London, Greater London, GB, SE11 5DP
We are Forward, the social enterprise that empowers people to break the cycle of crime or addiction to move forward with their lives. For more than 30 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
