Service Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow. We are looking for a dedicated and experienced operational manager for a secondment opportunity to join our Integrated Care team based at Clayponds Hospital. Job overview As the Service Manager for Access and Admission Avoidance Pathway, you will play a pivotal role in overseeing and coordinating community-based admission avoidance pathways. This includes managing rapid response and home first services, as well as access pathways such as the discharge hub and referral hub and the urgent community response single point of access. Main duties of the job Providing strategic and operational leadership for admission avoidance pathways, discharge hubs, referral hubs, urgent community response single point of access, rapid response, and home first services. Managing the delivery of rapid response and home first services, ensuring timely and effective interventions to prevent unnecessary hospital admissions. Collaborating with multidisciplinary teams to develop and implement innovative strategies aimed at improving access to care and reducing hospital admissions. Leading service development initiatives and working closely with stakeholders to identify and address any gaps in service provision. Monitoring service performance and outcomes, ensuring compliance with regulatory standards and best practices. Implementing quality improvement measures as necessary. Providing leadership and support to staff, fostering a culture of continuous learning and development within the team. Person specification Qualifications & Training Relevant professional qualification (Professional registration holder). Appropriate professional registration e.g. NMC, HCPC. Educated to degree/diploma level with a relevant qualification or equivalent experience. Clinical/postgraduate management qualification to masters or equivalent level of experience and proven ability to perform at this level. Experience Relevant operational experience to manage unplanned/admission avoidance and access pathways. Extensive experience of and demonstrable achievement in managing health/social care services. Management of resources and good track record with change management, efficiency savings and financial recovery plans. Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services. Experience of managing a diverse practitioner team (multi-site). Measurable track record in involving and motivating staff to improve performance. Knowledge & Skills Knowledge of team development and workforce requirements for modern health and social care services. Understanding of clinical governance framework and its application in practice. Ability to present highly complex and emotive information clearly and openly with staff. An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives. Able to hold professionals and peers to account. An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks. Good project management skills and the ability to see through tasks to their successful conclusion. Personal Qualities Highly motivated and able to work independently and for long periods of prolonged concentration. Flexible about hours of work. Ability to be calm under pressure, to contain others' emotional distress and anxiety. As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

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