Service Manager

Service Manager – Co-MorbiditiesSalary £36-38,000 per annumLocation Warwickshire – West MidlandsThe VacancyVacancy available: Permanent positionFull time – 37.5 hours per week£36-38k per annum FitzRoy are recruiting for an enhanced service manager in the Warwickshire area who have experience of complex support needs and mental health conditions. People supported in our services may show behaviours of concern or a forensic background. People are supported in a community setting who may be supported by a care and treatment order or be supported under sections of the Mental Health Act.You will work with individuals to help them live a fulfilled and happy life, whilst living as independently as possible. You will help to enable them to develop positive relationships and to be valued as equal member of their local community as part of their rehabilitation.This role will be managing a new cluster of single occupancy supported living and specialist complex services. This is a fantastic opportunity to build and lead a team with strong and positive leadership skills. We provide person centred support and we are looking for those that are ready for a challenge, can use their own initiative, think outside the box, and are highly motivated and passionate individuals.Purpose of the JobYou will empower and develop the team to ensure a sustainable, quality person-centred service is provided, which can truly transform people’s lives. You will be able to develop relationships with people we support and their families and have strong organisational skills, demonstrating your ability to prioritise your workload effectively and accurately.You will lead and develop your team to provide sustainable quality services which truly transform people’s lives. You will also manage the quality, compliance, rota and financial requirements of the services for which you are responsibleOutline of Responsibilities and DutiesService Development Ensure person centred approaches are in place to deliver the outcomes the people we support want and develop activities and plans which truly transform the lives of the people we support according to their needs, wishes and aspirationsEngage with the local community and promote the involvement of the people we support and Fitzroy’s profileComplete regular audits for quality, compliance, and business performance in line with Fitzroy requirements and report on progress, creating effective action plans for improvement where neededCreate and review annual business plans and take action to meet agreed performance indicatorsProvide a safe working environment for the people we support, staff members and visitors Team and Resource Management Recruit, develop and motivate staff members and volunteers to meet the needs of the people we support to empower them to deliver a quality service which is always compliantEnsure team members are performance managed effectively, giving clear expectations for standards.Identify areas of key responsibilities for staff members which develop their roles, adds value to the service for the people we support and engages them fully as members of the Fitzroy teamEnsure rotas are effectively managed to utilise resources efficiently to meet the needs of the people we supportBe accountable for the financial performance of your location and for the financial plans for the people you support.Ensure all records and reports are completed in an accurate and timely way and that administrative processes are adhered to Communication Excellence Ensure opportunities arise for the people you support to have a voice in their service, FitzRoy and the wider community in as many ways as possiblePromote the meaningful, active involvement of the people we support in the continuation of quality servicesPromote equal opportunities, cultural diversity and the rights of people and ensure everyone is treated with respect and dignityEstablish and maintain effective communications with the people we support, their families, the local community, and local professional networksPositively manage internal communications to ensure staff members, volunteers, the people we support, and family members are aware of key decisions and keep the organisation informed through the line management structureMaintain a strong customer focus through continuous improvement .What we look for: PBS Diploma Level 5 or commitment to undertakeNVQ/Diploma Level 3 in Health and Social CarePROACT-SCIPr trainer or commitment to undertakeAny equivalent qualifications in the appropriate fieldExperience of managing Learning Disability/Mental Health Support Services Passion for leading positive changeResilient, resourceful and solutions focused attitudeCommitment to transforming lives and promoting the rights of people with disabilitiesDrivers Licence and vehicle essential (mileage paid)Experience of supporting people who have complex support needs.Experience of leading on risk assessment and risk management for people with complex support needs What are the Benefits? 25 days holiday plus Bank Holidays – increasing with serviceFree membership of our Health Cash Back Scheme for you and your family – claim back money on services such as Dental, Optical, Chiropractor and many moreAn Employee Assistance programme which includes virtual GPs, Legal advice and morePaid DBS certificate and Update service subscriptionTraining and Development to further your skills.Loyalty awards and life assurancePerkbox shopping discountsHoliday top-up scheme