Service Technician Co-ordinator

Service Technician Co-Ordinator Newry Permanent Gentech Recruitment are delighted to be partnering with our client based in Newry who are currently recruiting for a Service Technician Co-Ordinator with a background in servicing of mechanical and electrical equipment. The primary responsibility is to co-ordinate and ensure delivery of the appropriate response to customer enquiries, including rostering of field service personnel, to ensure that customer plant is maintained in a fully operational state. Duties Responsible for the scheduling of field service visits, liaising with customers and contractors Co-ordination and supervision of the field service team of technician engineers and internal support staff, ensuring that skills are maintained up to date and staff potential is fully developed. Ensure that systems and processes are in place and operational, to maintain the accuracy and completeness of service and customer plant records Provide first line support to customer enquiries regarding the operation of products (full training will be provided). Manage customer liaison for all (service team) activities including service booking, logistics and reports. Essential Have significant experience in a customer service role Have a technical background with knowledge of the operation and maintenance of mechanical and electrical systems. Be customer focused, striving to meet customer expectations or managing them from the outset Have an organised / methodical approach to their work and understand the importance of accurate record keeping Be able to adapt to a changing schedule and prioritize as necessary Be confident in communicating with customers and colleagues What to do next please contact Gemma Dunlop to discuss this or other similar opportunities within Manufacturing, Engineering call or email Skills: Service Coordinator Scheduling Customer Service mechanical knowledge Servicing