Service Transition Analyst

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded. Service Transition Analyst Worcester based with a balance of home and office working £36,680 - £38,611 per year 35 hours per week – Monday to Friday We are seeking a Service Transition Analyst to join our Service Transition team based in Worcester. This job sits within Technology which is responsible for delivering technology capability within Sanctuary Group to ensure employees have access to the systems they need to perform their duties. As Service Transition Analyst you will assist with the effective and efficient delivery of the service design and transition process, from the stage where a project is fully owned by a project team, through transition, to service management where business-as-usual support services are delivered by Technology Operations. The role of Service Transition Analyst will include: Analysing, reacting to and providing high quality management information and risk mitigation recommendations to the Group Director of Technology and Senior Management Supporting the development and maintenance of appropriate tools and best practice processes to aid the effective delivery and coordination of service transition Supporting the implementation of quality assurance practices and processes for transition of services from projects into business-as-usual for Technology Operations Developing and managing effective relationships with key stakeholders to ensure service transition is compliant and in line with business needs Skills and experiences: Recent experience of undertaking a similar role Proven experience of transitioning services, including for medium to large scale projects/programmes with an understanding of a full project life cycle Proven experience of working to deadlines and prioritising workloads, both for self and others Proven experience in analysing and diagnosing problems and implementing effective solutions. Occasional travel may be requirement of the role, therefore a full valid driving licence is essential Why work for us? One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with matching employer contributions from Sanctuary up to set limits Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Wellbeing support and tools Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £36,680 per annum (rising to £38,611 per annum after 12 months, subject to satisfactory performance) If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - corporate.recruitment@sanctuary.co.uk We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

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