Do you have a passion for developing ServiceNow to be the best it can be? Are you ready for a new project?
The business has just implemented ServiceNow, and you will be joining them at an integral point. With a fresh new implementation, you will work closely with cross-functional teams to ensure a proactive approach to making the platform the best it can be. From system integrations to configuring modules and understanding workflows, you will have full autonomy over the projects. Are you looking to make a role your own?
Responsibilities:
Manage the ServiceNow platform to meet the organisation's ITSM and business process requirements. This includes designing and implementing workflows, forms, and user interfaces. Maintain and configure ServiceNow modules for incident management, problem management, and change management, ensuring alignment with ITIL best practices. Ongoing development and maintenance of the service catalogue, service offerings, and request management processes within ServiceNow, ensuring user-friendly self-service options and efficient request fulfilment. Integrate ServiceNow with other systems and applications, leveraging APIs and integration tools, to automate processes, data exchange, and system interactions. Requirements:
In-depth knowledge of ITSM processes and ITIL best practices, with the ability to align ServiceNow configurations with these frameworks. Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and implement effective solutions. Strong experience in configuring the ServiceNow platform and keeping it out of the box as much as possible, including modules such as Incident Management, Problem Management, Change Management, Service Catalogue, and CMDB. Proficiency in ServiceNow administration, including user management, access controls, platform configuration settings, and system maintenance. Technical Skills:
Familiarity with ServiceNow integration capabilities, MID Server, web technologies including REST, SOAP, and JSON, and integration tools, to integrate ServiceNow with other systems and applications. Strong scripting skills, such as JavaScript or GlideScript, PowerShell, etc., to develop customisations, automation scripts, and business rules within ServiceNow. Understanding of ServiceNow security principles and best practices, including user roles and permissions, access controls, and data protection. If you are looking for the chance to develop within a well-established and growing business, APPLY NOW! Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.
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Manage the ServiceNow platform to meet the organisation's ITSM and business process requirements. This includes designing and implementing workflows, forms, and user interfaces. Maintain and configure ServiceNow modules for incident management, problem management, and change management, ensuring alignment with ITIL best practices. Ongoing development and maintenance of the service catalogue, service offerings, and request management processes within ServiceNow, ensuring user-friendly self-service options and efficient request fulfilment. Integrate ServiceNow with other systems and applications, leveraging APIs and integration tools, to automate processes, data exchange, and system interactions. Requirements:
In-depth knowledge of ITSM processes and ITIL best practices, with the ability to align ServiceNow configurations with these frameworks. Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and implement effective solutions. Strong experience in configuring the ServiceNow platform and keeping it out of the box as much as possible, including modules such as Incident Management, Problem Management, Change Management, Service Catalogue, and CMDB. Proficiency in ServiceNow administration, including user management, access controls, platform configuration settings, and system maintenance. Technical Skills:
Familiarity with ServiceNow integration capabilities, MID Server, web technologies including REST, SOAP, and JSON, and integration tools, to integrate ServiceNow with other systems and applications. Strong scripting skills, such as JavaScript or GlideScript, PowerShell, etc., to develop customisations, automation scripts, and business rules within ServiceNow. Understanding of ServiceNow security principles and best practices, including user roles and permissions, access controls, and data protection. If you are looking for the chance to develop within a well-established and growing business, APPLY NOW! Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.
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