We are seeking a highly skilled & experienced ServiceNow Senior Developer with a passion for innovation. This role will be joining the already established ServiceNow Mastek UK managed service, which has recently been recognized as a ServiceNow partner.
In this role, you will be reporting into the Mastek ServiceNow Product Owner. You will be responsible for designing, developing & implementing solutions on the ServiceNow platform, that align with our customers' business strategies. You will collaborate with cross-functional teams to drive process improvements, enhance system efficiency & deliver high-quality service management solutions.
Key Responsibilities:
Platform Development & Configuration: Design, develop & implement ServiceNow solutions, including custom applications, integrations & flows. Configure, support & maintain core applications such as ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre & Integration Hub. Technical Leadership & Collaboration: Serve as a technical lead providing guidance & best practices. Collaborate with stakeholders to gather & analyse requirements, translating & documenting these into effective ServiceNow solutions. Work with cross-functional teams to ensure seamless integration & delivery of end-to-end solutions. Stay current with ServiceNow best practices & industry trends to promote innovation. Develop proof of concepts (POCs) for new ServiceNow features & capabilities. Lead cross team initiatives to drive innovation ideas & see these through to fruition (with the prospect to re-purpose these capabilities across other customers). System Administration & Support: Perform regular system & application maintenance, ensuring optimal performance & stability. Troubleshoot & resolve issues, providing timely & effective support to end-users. Conduct system audits (when required) & prepare comprehensive documentation. Training & Documentation: Maintain ServiceNow specific technical documentation within ServiceNow Knowledge base & customer systems (as appropriate). Train & support end-users on ServiceNow functionalities & best practices. Must Have Skills:
Able to commute to the central Leeds office. Minimum of 4 years of experience as a ServiceNow Developer, with at least 2 years in a senior or lead role developer role. Strong understanding of ServiceNow modules such as ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Good understanding of ServiceNow out of the box architecture. Proven experience in developing & implementing innovative solutions on the ServiceNow platform, driving thought leadership. Excellent analytical & problem-solving skills, with a strong attention to detail. Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments. ServiceNow Certified System Administrator (CSA). Preferred Skills:
Experience with Agile/Scrum methodologies & tools. Good understanding of ServiceNow modules such as ITOM, CSM & SPM. Good understanding of the Atlassian products, such as Jira & Confluence. Good understanding of authentication methods used within ServiceNow. Certified Implementation Specialist (CIS), or other relevant certifications. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr
Platform Development & Configuration: Design, develop & implement ServiceNow solutions, including custom applications, integrations & flows. Configure, support & maintain core applications such as ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre & Integration Hub. Technical Leadership & Collaboration: Serve as a technical lead providing guidance & best practices. Collaborate with stakeholders to gather & analyse requirements, translating & documenting these into effective ServiceNow solutions. Work with cross-functional teams to ensure seamless integration & delivery of end-to-end solutions. Stay current with ServiceNow best practices & industry trends to promote innovation. Develop proof of concepts (POCs) for new ServiceNow features & capabilities. Lead cross team initiatives to drive innovation ideas & see these through to fruition (with the prospect to re-purpose these capabilities across other customers). System Administration & Support: Perform regular system & application maintenance, ensuring optimal performance & stability. Troubleshoot & resolve issues, providing timely & effective support to end-users. Conduct system audits (when required) & prepare comprehensive documentation. Training & Documentation: Maintain ServiceNow specific technical documentation within ServiceNow Knowledge base & customer systems (as appropriate). Train & support end-users on ServiceNow functionalities & best practices. Must Have Skills:
Able to commute to the central Leeds office. Minimum of 4 years of experience as a ServiceNow Developer, with at least 2 years in a senior or lead role developer role. Strong understanding of ServiceNow modules such as ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Good understanding of ServiceNow out of the box architecture. Proven experience in developing & implementing innovative solutions on the ServiceNow platform, driving thought leadership. Excellent analytical & problem-solving skills, with a strong attention to detail. Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments. ServiceNow Certified System Administrator (CSA). Preferred Skills:
Experience with Agile/Scrum methodologies & tools. Good understanding of ServiceNow modules such as ITOM, CSM & SPM. Good understanding of the Atlassian products, such as Jira & Confluence. Good understanding of authentication methods used within ServiceNow. Certified Implementation Specialist (CIS), or other relevant certifications. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr
Industry:
1982
Specialties:
Data, BI & Analytics, Cloud, Application Strategy, Application Developmen
Employees:
5,001-10,000
Annual Revenue:
$388M
Founded:
IT Services and IT Consulting
Mastek is an enterprise digital and cloud transformation partner that engineers excellence for customers in industries such as healthcare and life sciences, retail & consumer, manufacturing, financial services, and public sector across 40 countries, including the UK, US, Europe, the Middle East, and Asia Pacific. Mastek helps enterprises decomplex digital and delivers business outcomes with trust, value, and velocity across the spectrum of services including digital experience & engineering, cloud implementations, data, automation & AI, and cloud managed services. A preferred Oracle, Salesforce, Microsoft, AWS and Snowflake partner, Mastek has 6000+ employees and delivers right-fit solutions to both medium businesses and global Fortune 1000 clients. For more details, please visit our website, www.mastek.com.
