Services Administrator

Glasgow West Housing Association Ltd is a voluntary, not-for-profit organisation and a registered charity. With a history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties, homes are our purpose, service, and sustainability is our priority. We have an excellent opportunity for a highly motivated individual to join our Frontline Services Team, set up to enhance the customer service experience and support the delivery of our new response repairs service. The successful candidate will be performance-driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking, and interpersonal skills. Core Responsibilities: As part of our Frontline Services team, the Services Administrators are responsible for providing front line customer service; responding to enquiries (via telephone, email, and reception) in relation to all housing management services including allocations, void management, sustainment, and repairs services. The ideal candidate will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience, and good time management and organisational skills. As part of your professional development, GWHA will support you to complete a relevant Housing Qualification, so a willingness to work towards this will be required! We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for. For the right person, we can offer formal training, ongoing support, and continuous professional development to help kick start your career in housing! Key Tasks: Front-line customer service role, responding to enquiries (via telephone, email, and reception) in relation to all housing management services including allocations, void management, sustainment, and repairs services. Rotating reception role: including welcoming visitors to the office, maintaining diaries and control sheets, including Health & Safety checks and registers; preparing meeting room facilities, and recording and managing the distribution of mail. Providing advice and assistance to customers on GWHA services and activities, including liaising with other RSLs and partner agencies as required. Supporting service delivery through the administration of policies and procedures, including housing allocations, mutual exchange, rent collection and monitoring, tenancy compliance and sustainment, and repairs recording and reporting. Mitigating complaints through the provision of robust, accurate, and prompt advice, information, and support. Arranging and carrying out house visits/viewings for routine services. Maintaining and updating manual and computer records. Assisting with the production of publications such as newsletters, invitations, and display/information boards for GW events. Assisting with the development and delivery of tenancy sustainment and wider role initiatives. Why work for us? GWHA offer generous EVH Terms and Conditions including: 25 days annual leave and 15 public holidays (pro rata for part time) Defined contribution pension scheme Flexible working practices including flexi time, enhanced occupational maternity, paternity, and shared parental leave Cycle to work scheme Voluntary Health Cash Plan Specific GWHA benefits including; annual service commitment award, long service award, and additional festive leave Professional development & training opportunities Post subject to satisfactory Disclosure Check. For further information and an application pack, please visit our

website . Closing Date: 12 noon on Wednesday 19 February 2025. Glasgow West Housing Association is a Living Wage Employer. Promoting Equality. Registered as a Scottish Charity NO. SCO01667.

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